Virtual Case Manager

Job Duck; Colombia; Remote; COP 49,845,140 - 53,930,807; Full time

Benefits offered by this job

Paid time off

Referral bonuses

Parental leave

Professional development opportunities

Dedicated team support

Job summary

A remote job placement agency is seeking a Virtual Case Manager to support clients in navigating the pre-litigation phase of personal injury cases. You will manage case files, maintain client communication, and ensure documentation accuracy. Ideal candidates thrive in a fast-paced remote environment, possess strong organizational skills, and demonstrate a clear commitment to client care. This position offers a competitive salary starting from 1220 to 1320 USD monthly, along with various benefits including paid time off and professional development opportunities.

Qualifications

• Strong detail orientation is essential for managing case files.
• Proven ability to prioritize and manage time effectively is crucial.
• Must have a clear and professional communication style.

Responsibilities

• Manage personal injury files through various phases.
• Act as the primary contact for clients, providing essential updates.
• Ensure accurate logging of activities in the CRM system.

Skills

Highly organized

Strong time management

Proactive work style

Clear communication

Ability to manage multiple cases

Comfortable with calls

Strong work ethic

Reliable computer setup

Distraction-free work environment

Job description

JOB DUCK IS HIRING A VIRTUAL CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

This role offers an opportunity to play a meaningful part in supporting clients through the pre-litigation phase of personal injury matters while working closely with a collaborative legal team at Job Duck. As a Virtual Case Manager, you will be responsible for organizing and advancing case files, maintaining consistent client communication, and ensuring critical documentation is collected and tracked accurately. Your daily work will have a direct impact on client experience by helping cases move forward efficiently and compassionately. This position is ideal for someone who thrives in a fast-paced environment, values trust and responsiveness, and takes pride in managing details with care. If you are organized, proactive, and motivated by making a difference behind the scenes, this role provides a rewarding path to apply your skills remotely.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Managing pre-litigation personal injury files from intake through resolution
• Serving as a primary point of contact for clients, providing updates and guidance
• Monitoring case progress and ensuring clients move efficiently through each phase
• Logging activities and communications accurately in the CRM system
• Supporting attorneys and team members with additional administrative and case-related tasks as needed
• Collecting, organizing, and uploading client documents accurately
• Requesting, tracking, and managing medical records and related documentation
• Handling approximately 16 to 30 client calls per day

What We’re Looking For:

• Highly organized and detail-oriented
• Strong time management and prioritization skills
• Proactive and self-motivated work style
• Clear and professional written and verbal communication
• Ability to manage multiple cases simultaneously
• Comfortable handling regular inbound and outbound client calls
• Strong sense of accountability and work ethic
• Willingness to ask questions and seek clarity
• Alignment with core values of trust, compassion, and responsive communication
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Referral and annual bonuses.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.