Personal Injury Intake and Case Manager I

Job Duck, LLC; Colombia; Remote; COP 43,661,000 - 47,240,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Job summary

Job Duck, LLC is seeking a Personal Injury Intake and Case Manager I to support case progress and client service in a remote setting. You will coordinate between clients, medical providers, insurers, courts, and legal staff, driving cases forward with proactive communication and meticulous organization.

The role requires handling multiple active cases, managing documentation, and maintaining updates in the case management system.

Qualifications

• Experience in Personal Injury intake or legal support is a plus.
• Strong client communication skills and empathy.
• Excellent organization and ability to manage multiple cases.
• Proactive, self-motivated with attention to deadlines.
• Familiarity with NEOS by Assembly, RingCentral and MS Office is preferred.

Responsibilities

• Follow up with clients, medical providers, insurers, and third parties to obtain documents and updates.
• Report claims and assist with claim-related processes.
• Communicate with courts regarding case progression and updates.
• Track deadlines and move files through the case lifecycle.
• Maintain accurate records in the case management system.

Skills

Client communication

Organizational skills

Multitasking

Problem solving

Proactive mindset

Attention to confidentiality

Tools

NEOS by Assembly

RingCentral

Microsoft Office Suite

Job description

JOB DUCK IS HIRING A PERSONAL INJURY INTAKE AND CASE MANAGER I

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we connect talented professionals with growing law firms that need dedicated team members to help drive case progress and deliver exceptional client service. We are seeking a Personal Injury Intake and Case Manager who is passionate about helping clients navigate the legal process while ensuring cases move forward efficiently. In this role, you will serve as a key point of coordination between clients, medical providers, insurance companies, courts, and legal staff. The ideal candidate is proactive, empathetic, highly organized, and eager to take ownership of responsibilities without constant supervision. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping cases on track, this could be an excellent opportunity for you.

Schedule:

Monday to Friday from Friday 8:30 AM to 5:30 PM EST

Your Responsibilities Will Include but Are Not Limited To:

• Following up on outstanding requests with clients, medical providers, insurance companies, and third parties
• Reporting claims and assisting with claim-related processes
• Communicating with courts regarding case-related matters and updates
• Monitoring case progress and helping move files through each stage of the case lifecycle
• Requesting and obtaining medical records and supporting case documentation
• Conducting client intake activities and gathering necessary information and documentation
• Identifying and proactively resolving case bottlenecks
• Tracking deadlines and outstanding items to ensure timely completion
• Coordinating with attorneys and legal staff regarding next steps and case developments
• Providing case updates and maintaining regular communication with clients
• Maintaining accurate and organized records within the case management system

What We’re Looking For:

• Prior experience as a Personal Injury Case Manager, Intake Specialist, or Legal Assistant
• Strong understanding of personal injury case workflows and processes
• Experience handling client communications and case documentation
• Ability to manage multiple active cases simultaneously
• Experience with NEOS by Assembly, RingCentral, and Microsoft Office Suite
• Excellent follow-up and organizational skills
• Ability to work independently and proactively
• Strong attention to detail
• Willingness to learn new processes and take on additional responsibilities as needed
• Proactive and self-motivated mindset
• Strong follow-through and task ownership
• Ability to effectively prioritize and manage multiple deadlines
• Empathetic and client-focused communication style
• Strong professionalism and commitment to confidentiality
• Critical thinking and problem-solving skills
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.