Personal Injury Records Coordinator

Job Duck, LLC; Colombia; Remote; COP 40,869,000 - 43,661,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development

Dedicated team support

Client-facing experience

Job summary

Job Duck, LLC is hiring a Personal Injury Records Coordinator to support legal teams by auditing files, obtaining records, and ensuring case-ready documentation in a remote, home-office setup. The role emphasizes problem-solving, initiative, and meticulous file management, with responsibilities spanning communication with agencies, records retrieval, and timely case progression.

Ideal candidates have at least 1 year in legal records roles and bilingual English/Spanish abilities; compensation is

Qualifications

• Minimum of 1 year of experience as a Legal Assistant, Records Retriever, Records Manager, or Records Coordinator.
• Excellent English and Spanish communication skills.
• Strong attention to detail and organizational ability.
• Ability to work independently in a remote setting with discretion.

Responsibilities

• Supporting the legal team with administrative and case-related projects as needed.
• Assisting with ongoing case preparation and file buildout activities.
• Ensuring files contain information needed for case evaluation and development.
• Escalating delays or issues to keep cases progressing.
• Documenting status of records and evidence requests accurately.
• Communicating with agencies, records custodians, medical providers, and other stakeholders to obtain records.
• Coordinating requests for medical records, police reports, and other documentation.
• Tracking outstanding documentation requests and following up through completion.
• Maintaining up-to-date electronic case files and identifying gaps.

Skills

Legal experience

Bilingual English/Spanish

Attention to detail

Organizational skills

Communication skills

Job description

JOB DUCK IS HIRING A PERSONAL INJURY RECORDS COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Personal Injury Records Coordinator and play a key role in helping legal teams maintain organized, complete, and case-ready files. In this position, you will support case development by auditing files, obtaining critical records, gathering evidence, and ensuring documentation is accurate and accessible. You will thrive if you enjoy solving problems, taking initiative, and connecting details that help move cases forward. This is an excellent opportunity for a motivated professional who values ownership, organization, and making a meaningful impact behind the scenes of successful legal case management.

Schedule:

Monday to Friday 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Supporting the legal team with administrative and case-related projects as needed
• Assisting with ongoing case preparation and file buildout activities
• Supporting attorneys and case managers by ensuring files contain the information needed for case evaluation and development
• Escalating delays, obstacles, or issues when necessary to keep cases progressing
• Documenting the status of records and evidence requests accurately
• Communicating with external agencies, records custodians, medical providers, and other stakeholders to obtain required records
• Obtaining and monitoring requests for investigative materials, including video evidence and body camera footage
• Coordinating requests for medical records, police reports, and other relevant documentation
• Tracking outstanding documentation requests and ensuring timely follow-up through completion
• Maintaining accurate, organized, and up-to-date electronic case files
• Identifying missing, incomplete, outdated, or inconsistent information and taking action to resolve gaps
• Reviewing and auditing case files to ensure all required documentation, evidence, and records are present and properly organized
• Taking ownership of assigned responsibilities and proactively driving tasks to completion
• Reviewing case information and identifying additional evidence or documentation that may strengthen the case

What We’re Looking For:

• Minimum of 1 year of experience as a Legal Assistant, Records Retriever, Records Manager, or Records Coordinator
• Personal Injury experience is required
• Excellent English and Spanish communication skills
• Strong attention to detail
• Strong organizational and time management skills
• Experience with case file auditing and review
• Experience with records retrieval and evidence collection
• Strong problem-solving and critical thinking skills
• Ability to identify gaps and inconsistencies in documentation
• Initiative and ownership mindset
• Strong follow-up skills and persistence
• Resourceful and proactive approach to assigned tasks
• Professional written and verbal communication skills
• Ability to handle confidential information with discretion
• Ability to work independently
• Adaptability in a fast-paced environment
• Strong collaboration and teamwork skills
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.