Trilingual Tech Support Agent – English & Portuguese

ContactPoint 360; Bogotá; Presencial; COP 33.513.000 - 40.143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Indefinite-term contract

Fixed schedule 42 hours per week

Weekends off

On-site

Wave 1

Descripción de la vacante

Contact Point 360 is hiring trilingual tech support agents in Bogotá. On-site, indefinite-term contract with a fixed schedule of 42 hours per week. Base salary COP 3,300,000 plus benefits. Responsibilities include first-level technical support via phone, chat, and email, plus diagnosing hardware/software issues and documenting tickets.

Requirements include English B2 and Portuguese B2, experience in technical support and customer service, and strong troubleshooting and communication skills.

Formación

• English B2 level or higher.
• Portuguese B2 level or higher.
• Experience in technical support or service desk AND customer service.
• Experience supporting laptop and desktop hardware.
• Basic understanding of LAN/WAN networks.
• Experience using IT tools.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-oriented mindset and willingness to learn.

Responsabilidades

• Provide first-level technical support via phone, chat, and email.
• Diagnose and troubleshoot hardware and software issues.
• Support users with laptops, desktops, printers, and other technical issues.
• Guide users step by step to identify and resolve technical problems.
• Accurately document, categorize, and track support tickets.
• Prioritize cases based on impact and urgency.
• Escalate complex technical issues with the necessary supporting documentation.
• Meet individual and team goals related to quality and response times.
• Provide clear and professional support in English and Portuguese when required.

Conocimientos

Technical support

Customer service

Troubleshooting

English (B2)

Portuguese (B2)

IT tools

Descripción del empleo

Contact Point 360 is hiring trilingual tech support agents in Bogotá. On-site, indefinite-term contract with a fixed schedule of 42 hours per week. Base salary COP 3,300,000 plus benefits. Responsibilities include first-level technical support via phone, chat, and email, plus diagnosing hardware/software issues and documenting tickets.

Requirements include English B2 and Portuguese B2, experience in technical support and customer service, and strong troubleshooting and communication skills.