Tech Support Agent I - On-site Helpdesk, 42h/w
ContactPoint 360
Recibe más respuestas de empleadores
Envía un currículum específico para el puesto de trabajo en cuestión de minutos.
Descripción de la vacante
Contact Point 360 is seeking Tech Support and customer service Agents for an on-site role in Bogotá. The position offers a fixed schedule of 42 hours per week under an indefinite-term contract with legal benefits.
The base salary is COP 2,700,000, with weekends off depending on operations needs. Responsibilities include providing first-level technical support via phone, chat, and email; diagnosing hardware and software issues; assisting users with laptops, desktops, printers, and related
Formación
- Minimum experience in technical support or service desk and customer service.
- B2 English level or higher is required.
- Strong troubleshooting and problem-solving skills.
Responsabilidades
- Provide first-level technical support via phone, chat, and email.
- Diagnose and troubleshoot hardware and software issues.
- Support users with laptops, desktops, printers, and other devices.
- Document, categorize, and track support tickets accurately.
- Prioritize cases based on impact and urgency; escalate when needed.
Conocimientos
Herramientas
Descripción del empleo
Contact Point 360 is seeking Tech Support and customer service Agents for an on-site role in Bogotá. The position offers a fixed schedule of 42 hours per week under an indefinite-term contract with legal benefits.
The base salary is COP 2,700,000, with weekends off depending on operations needs. Responsibilities include providing first-level technical support via phone, chat, and email; diagnosing hardware and software issues; assisting users with laptops, desktops, printers, and related
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
