Tech Support Agent I $2.7M I Wave 1 I Indefinite term contract

ContactPoint 360; Bogotá; Presencial; COP 27.420.000 - 32.844.000; Jornada completa

Descripción de la vacante

Contact Point 360 is seeking Tech Support and customer service Agents for an on-site role in Bogotá. The position offers a fixed schedule of 42 hours per week under an indefinite-term contract with legal benefits.

The base salary is COP 2,700,000, with weekends off depending on operations needs. Responsibilities include providing first-level technical support via phone, chat, and email; diagnosing hardware and software issues; assisting users with laptops, desktops, printers, and related

Formación

• Minimum experience in technical support or service desk and customer service.
• B2 English level or higher is required.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Provide first-level technical support via phone, chat, and email.
• Diagnose and troubleshoot hardware and software issues.
• Support users with laptops, desktops, printers, and other devices.
• Document, categorize, and track support tickets accurately.
• Prioritize cases based on impact and urgency; escalate when needed.

Conocimientos

B2 English

Technical support

Troubleshooting

Customer service

Herramientas

IT tools

Descripción del empleo

At Contact Point 360, we are hiring Tech Support and customer service Agents .

What We Offer

Tech Support experience required – Join our Wave 1.

• Base salary: COP $2,700,000
• Indefinite-term contract + legal benefits
• Fixed schedule | 42 hours per week
• Weekends Off (Depending on operations needs)
• On-site
• Wave 1

Location

Calle 97 & Autopista Norte – Bogotá

Responsibilities

• Provide first-level technical support via phone, chat, and email.
• Diagnose and troubleshoot hardware and software issues.
• Support users with laptops, desktops, printers, and other technical issues.
• Guide users step by step to identify and resolve technical problems.
• Accurately document, categorize, and track support tickets.
• Prioritize cases based on impact and urgency.
• Escalate complex technical issues with the necessary supporting documentation.
• Meet individual and team goals related to quality and response times.

Requirements

• B2 English level or higher.
• Experience in technical support or service desk AND customer service.
• Basic understanding of LAN/WAN networks.
• Experience using IT tools.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Customer-oriented mindset and willingness to learn.

Contract Type

• Indefinite-term contract

Work Modality

• On-site

Schedule

• Fixed schedule | 42 hours per week | 2 days off per week

At Contact Point 360 S.A.S., we believe in talent without barriers. We are committed to fostering an inclusive, diverse, and respectful workplace where every individual has the opportunity to grow and achieve both their personal and professional goals.

We encourage everyone to participate in our recruitment and hiring processes under the principles of equal opportunity. We value talent, diversity, and the unique potential that each person brings to our organization.