Trilingual Customer Support (PT/EN/ES) – Onsite Bogotá

MicroSourcing International; Bogotá; On-site; COP 22,320,000 - 40,176,000; Full time

Benefits offered by this job

Professional development and training

Collaborative and inclusive team

Job summary

MicroSourcing Colombia is building a talent pool for Trilingual Customer Support Representatives (Portuguese, English, Spanish) to work onsite in Bogotá. You will handle customer service queries via email tickets and inbound calls, guiding customers toward high-quality resolutions while maintaining warmth and accuracy.

The role requires 1-2 years in customer support, fluency in Portuguese and strong English, and comfort with Google Workspace and CRM tools.

Qualifications

• 1-2 years hands-on experience in customer support, call center, or a service environment.
• Fluent in Portuguese and have a strong grasp of English.
• Comfortable with modern tools like Google Workspace and CRM platforms, and you pick up new systems quickly.
• Reliable and attentive to detail, even across repetitive requests.

Responsibilities

• Respond to customer requests by phone, email and other channels — in Portuguese and English, without losing accuracy or warmth in either.
• Accurately capture every phone interaction in Zendesk so nothing gets lost in follow-up.
• Keep every conversation compliant with regulatory standards, even when you're moving fast.
• Escalate complex or unresolved requests to the right team, rather than letting them sit.
• Collaborate with the wider team to resolve customer requests promptly, not just pass them along.
• Share what customers are telling you with your team lead. You're often the first to spot a pattern or problem.

Skills

Portuguese language

English language

Customer service

Communication

Tools

Google Workspace

CRM platforms

Job description

MicroSourcing Colombia is building a talent pool for Trilingual Customer Support Representatives (Portuguese, English, Spanish) to work onsite in Bogotá. You will handle customer service queries via email tickets and inbound calls, guiding customers toward high-quality resolutions while maintaining warmth and accuracy.

The role requires 1-2 years in customer support, fluency in Portuguese and strong English, and comfort with Google Workspace and CRM tools.