Track & Trace Analyst

EPAM Systems; Medellín; On-site; COP 22,320,000 - 35,712,000; Full time

Benefits offered by this job

Health Coverage

Learning Platforms

Stock Purchase Plan

Growth Opportunities

Referral Income

Global Community

Job summary

EPAM Systems is seeking a detail-oriented Track & Trace Analyst in Medellín for a temporary seasonal contract from November to December. You will monitor shipments, maintain visibility across systems, and resolve exceptions by coordinating with carriers, drivers, and internal teams.

Responsibilities include tracking lifecycle events, updating statuses, investigating delays, and ensuring timely communications according to procedures. Strong English and multitasking required.

Qualifications

• 1+ years of experience in Track & Trace or related field.
• Experience with transportation management systems, carrier portals, and tracking platforms.
• Strong attention to detail and ability to manage multiple shipments.
• Excellent written and verbal communication skills.
• Intermediate English proficiency or higher.

Responsibilities

• Monitor shipments throughout the lifecycle to ensure accurate tracking.
• Proactively obtain status, location and updated ETAs from carriers/drivers.
• Maintain shipment data in TMS/tracking systems.
• Investigate shipment exceptions and service disruptions.
• Communicate updates to customers and internal stakeholders.
• Coordinate with carriers, dispatchers, drivers, brokers to resolve tracking issues.
• Escalate delays following client escalation procedures and SLAs.
• Track appointment times and milestones; document communications.
• Prioritize shipments based on urgency and impact; provide timely visibility.
• Identify recurring issues and report trends to management.
• Adhere to SOPs, quality standards and security requirements.
• Assist with reporting related to shipment visibility and performance.

Skills

Track & Trace

Logistics

Transportation

Dispatch

Freight brokerage

Tools

TMS platforms

Carrier portals

Tracking platforms

Job description

We are seeking a detail-oriented Track & Trace Analyst to monitor shipments throughout the transportation lifecycle, maintain accurate shipment visibility, and proactively identify and resolve exceptions that may impact delivery performance. The ideal candidate will collaborate closely with carriers, drivers, customers, and internal operations teams to ensure timely communication and accurate documentation across all relevant systems.

This is a temporary seasonal contract starting in November and concluding at the end of December.

Responsibilities

• Monitor assigned shipments throughout the transportation lifecycle to ensure accurate and timely tracking
• Follow up proactively with carriers and drivers to obtain shipment status, location, and updated estimated arrival times
• Maintain accurate shipment information in the applicable TMS, tracking platform, or client system
• Investigate shipment exceptions, including delays, missed appointments, lack of movement, route deviations, and other service disruptions
• Communicate shipment updates and exceptions to customers and internal stakeholders according to established procedures
• Coordinate with carriers, dispatchers, drivers, brokers, and other relevant parties to resolve tracking issues
• Escalate critical delays or service issues in accordance with client-specific escalation procedures and SLAs
• Track appointment times, pickup and delivery milestones, and other relevant shipment events
• Document all shipment-related communications and actions properly
• Prioritize shipments and exceptions based on urgency, customer requirements, and potential operational impact
• Provide accurate shipment visibility and timely updates to support the operations team
• Identify recurring carrier or tracking issues and report trends to supervisors or operations management
• Adhere to client SOPs, quality standards, security requirements, and established operational procedures
• Assist with reporting and other operational activities related to shipment visibility and transportation performance

Requirements

• 1+ years of experience in Track & Trace, logistics, transportation, freight brokerage, dispatch, or a related field
• Experience working with transportation management systems, carrier portals, and tracking platforms
• Strong attention to detail and ability to manage multiple shipments simultaneously
• Ability to prioritize tasks and respond appropriately to time-sensitive exceptions
• Strong written and verbal communication skills
• Strong problem-solving and follow‑up skills
• Ability to work independently while maintaining productivity and accuracy
• Intermediate English proficiency or higher, depending on client requirements

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full‑coverage Ife insurance plan. So, your family is covered, even if you are gone.
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

We accept CVs in English only.

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting‑edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.