Partner Success Engineer - Tech Support (SaaS)

Insider One; Bogotá; On-site; COP 71,202,250 - 124,603,937; Full time

Benefits offered by this job

Access to 16,000+ online courses through LinkedIn Learning

Opportunities to share skills through training sessions and workshops

Paid Spotify account subscription

Work in an international, diverse, and inclusive environment

Be part of an industry shaping the future of customer experiences

Job summary

Insider One in Bogotá, Colombia is seeking a Technical Support Specialist to support partners using our products and services. The candidate will focus on resolving technical issues and ensuring seamless experiences for partners. Required qualifications include a university degree in a relevant field, 1-2 years of experience in SaaS, and strong communication skills in both English and Spanish. The role offers various perks including access to online courses and a paid Spotify account subscription.

Qualifications

• 1-2 years of experience supporting a technical product, ideally in SaaS or in MIS or Software Development teams.
• High sense of responsibility and accountability.
• Ability to provide timely responses and follow up systematically.

Responsibilities

• Troubleshoot technical issues and provide resolutions to partner requests.
• Collect feedback and share it with the Product team to improve processes.
• Meet SLAs for response time and issue resolutions.

Skills

Strong communication skills in English and Spanish

Problem-solving skills

Debugging and troubleshooting skills

Knowledge of HTML, CSS, or other programming languages

Education

University degree in Business, Marketing, Engineering, or related fields

Job description

Insider One in Bogotá, Colombia is seeking a Technical Support Specialist to support partners using our products and services. The candidate will focus on resolving technical issues and ensuring seamless experiences for partners. Required qualifications include a university degree in a relevant field, 1-2 years of experience in SaaS, and strong communication skills in both English and Spanish. The role offers various perks including access to online courses and a paid Spotify account subscription.