IT Help Desk Specialist — Tier 1 Support & Customer Care

Solvo Global; Bogotá; On-site; COP 74,654,722 - 130,645,763; Full time

Job summary

A leading IT services provider seeks a Help Desk Support Specialist to assist users in Bogota, D.C., Colombia. The ideal candidate should have 6 months to 1 year of Tier 1 support experience, be knowledgeable about troubleshooting, and possess customer service skills. Proficiency in Microsoft Office 360 and Windows 11 is beneficial. This is a full-time position for someone who is driven by helping others in a mid-senior level role.

Qualifications

• 6 months – 1 year of experience as Tier 1.
• Basic troubleshooting experience required.
• Pleasant demeanor and customer-focused.

Skills

Customer service skills

Critical thinking

Communication skills

Troubleshooting experience

Knowledge of Microsoft Office 360

Understanding of Windows 11

Familiarity with Adobe Acrobat

Experience with SaaS tools

Working knowledge of mobile devices

Job description

A leading IT services provider seeks a Help Desk Support Specialist to assist users in Bogota, D.C., Colombia. The ideal candidate should have 6 months to 1 year of Tier 1 support experience, be knowledgeable about troubleshooting, and possess customer service skills. Proficiency in Microsoft Office 360 and Windows 11 is beneficial. This is a full-time position for someone who is driven by helping others in a mid-senior level role.