Expert Afr-Oam

Dhl Global Forwarding (Colombia) S.A.S.; Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Dhl Global Forwarding (Colombia) S.A.S. is hiring an Expert to strengthen client relationships and coordinate end-to-end logistics activities in Bogotá. You will support accounts, monitor KPIs, and provide performance insights to ensure service excellence across stakeholders.

Fluent English, 3–5 years in logistics, and strong communication are required. This role emphasizes proactive problem-solving and collaboration within cross-functional teams.

Formación

• Professionals in industrial engineering, international business, or related fields.
• 3–5 years in logistics processes and operations.
• Extensive knowledge of cargo transportation and logistics industry.
• Fluent English communication (verbal and written).
• Strong customer service and communication abilities.
• Ability to work in a team while maintaining autonomy.

Responsabilidades

• Develop strong relationships with clients through timely communications.
• Support assigned accounts and review client KPIs and SLAs.
• Provide performance reports and coordinate stakeholder activities.
• Escalate and resolve issues to ensure service excellence.
• Coordinate business implementations and participate in reviews (QBR/MBR).
• Understand client documentation requirements and ensure compliance.

Conocimientos

Logistics knowledge

Client relationship management

English proficiency

Communication skills

Teamwork

Autonomy

Educación

Industrial engineering

International business

Related fields

Descripción del empleo

Title: Expert - AFR/OFR Location: GSC BOG

Key Responsibilities

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
• Participate/lead customer reviews (QBR and/or MBR).
• Complexity of the problem/process.
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.

Skills / Requirements

• Professionals in industrial engineering, international business, or related fields
• Minimum of 3-5 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects