Strategic Renewal & Revenue Growth Specialist

Contact Point 360 S.A.S; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Collaborative team culture

Global client exposure

Professional development opportunities

Job summary

Contact Point 360 S.A.S is seeking a Commercial Renewal Specialist in Bogotá to manage the full renewal lifecycle and protect recurring revenue. You will work with Sales, Finance and Customer Success to ensure a seamless renewal experience, negotiate terms, and identify growth opportunities across global clients.

The role requires 4+ years in renewals or related roles within a B2B software environment, with strong English and Spanish communication skills.

Qualifications

• Minimum 4 years of renewals, customer retention, or related roles in B2B software/technology.
• Experience using Salesforce CRM for pipeline management and reporting.
• Strong understanding of subscription-based models, renewals, and direct/channel sales.
• Excellent communication and negotiation skills with a customer-centric approach.
• Ability to handle complex conversations and prioritize tasks effectively.

Responsibilities

• Manage full renewal lifecycle, including notifications, quotes, renewals, follow-ups and tracking.
• Engage customers about upcoming renewals, overdue invoices, and billing inquiries.
• Negotiate renewal terms, payment plans, and extensions per policy.
• Build strong relationships to maximize retention and reduce churn.
• Identify at-risk accounts and renewal opportunities for escalation.
• Identify upsell/cross-sell opportunities during renewals.
• Respond to subscriptions, contracts, renewals, and billing inquiries promptly.
• Maintain accurate customer data and renewal activities in Salesforce.
• Collaborate with Sales, Finance, and Customer Success for excellent customer experience.
• Prepare renewal forecasts, collections reports, and pipeline updates.
• Meet or exceed renewal, retention, collections and revenue goals.

Skills

Communication

Negotiation

Relationship management

Time management

Analytical thinking

Tools

Salesforce CRM

Job description

Contact Point 360 S.A.S is seeking a Commercial Renewal Specialist in Bogotá to manage the full renewal lifecycle and protect recurring revenue. You will work with Sales, Finance and Customer Success to ensure a seamless renewal experience, negotiate terms, and identify growth opportunities across global clients.

The role requires 4+ years in renewals or related roles within a B2B software environment, with strong English and Spanish communication skills.