Commercial Renewal Specialist

Contact Point 360 S.A.S; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth opportunities

Collaborative team culture

Global client exposure

Professional development opportunities

Job summary

Contact Point 360 S.A.S is seeking a Commercial Renewal Specialist in Bogotá to manage the full renewal lifecycle and protect recurring revenue. You will work with Sales, Finance and Customer Success to ensure a seamless renewal experience, negotiate terms, and identify growth opportunities across global clients.

The role requires 4+ years in renewals or related roles within a B2B software environment, with strong English and Spanish communication skills.

Qualifications

• Minimum 4 years of renewals, customer retention, or related roles in B2B software/technology.
• Experience using Salesforce CRM for pipeline management and reporting.
• Strong understanding of subscription-based models, renewals, and direct/channel sales.
• Excellent communication and negotiation skills with a customer-centric approach.
• Ability to handle complex conversations and prioritize tasks effectively.

Responsibilities

• Manage full renewal lifecycle, including notifications, quotes, renewals, follow-ups and tracking.
• Engage customers about upcoming renewals, overdue invoices, and billing inquiries.
• Negotiate renewal terms, payment plans, and extensions per policy.
• Build strong relationships to maximize retention and reduce churn.
• Identify at-risk accounts and renewal opportunities for escalation.
• Identify upsell/cross-sell opportunities during renewals.
• Respond to subscriptions, contracts, renewals, and billing inquiries promptly.
• Maintain accurate customer data and renewal activities in Salesforce.
• Collaborate with Sales, Finance, and Customer Success for excellent customer experience.
• Prepare renewal forecasts, collections reports, and pipeline updates.
• Meet or exceed renewal, retention, collections and revenue goals.

Skills

Communication

Negotiation

Relationship management

Time management

Analytical thinking

Tools

Salesforce CRM

Job description

About the Role

We are looking for a highly motivated and detail-oriented Commercial Renewal Specialist to join our growing team. In this role, you will be responsible for managing the complete customer renewal lifecycle, driving customer retention, protecting recurring revenue, and supporting collections activities. You will work closely with customers and internal stakeholders to ensure a seamless renewal experience while identifying opportunities for account growth and long‑term customer success.

If you are passionate about customer relationships, renewals, negotiations, and revenue retention within a B2B technology environment, we would love to hear from you.

Key Responsibilities

• Manage the full customer renewal lifecycle, including renewal notifications, quote preparation, contract renewals, follow‑ups, and response tracking.
• Proactively engage customers regarding upcoming renewals, overdue invoices, outstanding balances, and billing‑related inquiries.
• Negotiate renewal terms, payment plans, and contract extensions in alignment with company policies.
• Build and maintain strong customer relationships to maximize retention and minimize churn.
• Identify at‑risk accounts and renewal opportunities, escalating complex situations when necessary.
• Identify upselling and cross‑selling opportunities during the renewal process.
• Respond to customer inquiries regarding subscriptions, contracts, renewals, and billing matters in a timely and professional manner.
• Maintain accurate customer data, renewal activities, collections records, and account information within Salesforce CRM.
• Collaborate with Sales, Finance, Customer Success, and other internal teams to ensure an outstanding customer experience.
• Prepare renewal forecasts, collections reports, account status updates, and pipeline reports.
• Consistently meet or exceed renewal, retention, collections, and revenue goals.

Qualifications

Required

• Minimum of 4 years of experience in renewals, customer retention, account management, collections, business development, or inside sales within a B2B software or technology environment.
• Hands‑on experience using Salesforce CRM for pipeline management, reporting, and workflow administration.
• Strong understanding of subscription‑based business models, customer renewals, direct sales, and channel sales environments.
• Excellent communication, negotiation, customer service, and relationship management skills.
• Proven ability to handle complex customer conversations while maintaining a positive customer experience.
• Strong organizational, analytical, and time‑management skills with the ability to prioritize multiple tasks effectively.
• Self‑starter with the ability to work independently and collaborate across cross‑functional teams.
• Fluent English and Spanish (written and spoken).

Preferred

• Experience in network monitoring, cybersecurity, SaaS, or IT infrastructure solutions.
• Customer‑focused mindset with a strong commitment to revenue retention, renewals, and collections performance.

What We Offer

• Competitive compensation package.
• Career growth opportunities within a dynamic technology environment.
• Collaborative and supportive team culture.
• Opportunity to work with global clients and cross‑functional teams.
• Ongoing learning and professional development opportunities.