Senior Strategic Account Manager – Renewals & Growth

Insider One; Bogotá ciudad; On-site; COP 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Training & courses access to LinkedIn

Workshops

Spotify Premium

International, diverse environment

Industry shaping customer experience

Job summary

Insider One in Bogotá is seeking an Account Manager – Renewals & Stakeholder Management to own renewals, drive expansions, and manage executive relationships across a portfolio of enterprise customers.

You will coordinate with Customer Success and Sales, lead renewal negotiations, map stakeholder needs to Insider product suites, and contribute to NPS targets. The role requires a university degree and 5+ years in SaaS or related sales, with strong communication and strategic thinking.

Qualifications

• University degree in Business, Marketing, Engineering, or related fields.

Responsibilities

• Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
• Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio.
• Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
• Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on.
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Skills

Communication skills

Strategic thinking

Project management

Sales skills

Negotiation

Relationship building

Stakeholder management

English

Education

University degree in Business, Marketing, Engineering, or related fields

Job description

Insider One in Bogotá is seeking an Account Manager – Renewals & Stakeholder Management to own renewals, drive expansions, and manage executive relationships across a portfolio of enterprise customers.

You will coordinate with Customer Success and Sales, lead renewal negotiations, map stakeholder needs to Insider product suites, and contribute to NPS targets. The role requires a university degree and 5+ years in SaaS or related sales, with strong communication and strategic thinking.