Remote Account Manager - Growth & Renewals (B2B SaaS)

Broadvoice; Colombia; Remote; COP 129,685,000 - 210,738,000; Full time

Job summary

Broadvoice in Colombia is seeking an Account Manager to own and grow a book of existing customers and channel partners. You will be the commercial owner for renewals, contract terms, and revenue growth, coordinating with the Customer Success team to maximize value.

You will lead proactive outreach to customers, negotiate terms within pricing guardrails, and identify upsell opportunities while maintaining strong relationships across the Americas.

Qualifications

• Experience owning a book of existing B2B customer accounts with renewals and retention.
• Track record negotiating and closing renewals, upsells, or contract changes within pricing guardrails.
• Proactive outbound outreach to existing customers to set meetings with decision-makers.
• Ability to build and run account plans for multiple accounts.
• Business-fluent English and Spanish, spoken and written.
• Ability to work remotely from Colombia with overlaps across the Americas.

Responsibilities

• Own renewals across your book of partner and end-client accounts, closing on time within Broadvoice's pricing guidelines.
• Run proactive outbound outreach to existing customers and turn it into meetings with the decision-makers who sign contracts.
• Negotiate renewal terms, using your discount authority with good judgment to protect both the relationship and the margin.
• Identify and close upsell and cross-sell opportunities to grow revenue in your accounts.
• Build and maintain a governance plan and stakeholder map for every company in your book, and run regular business reviews with key accounts.
• Spot churn risk early and act on it with Customer Success before it becomes a cancellation.
• Work side by side with resellers and integrators to solve problems and grow the accounts they serve.
• Keep renewals, pipeline, and account activity current in the CRM so forecasts are reliable.

Skills

Account management

Renewals

Upselling

CRM (Salesforce)

Bilingual English/Spanish

Remote work Colombia

Tools

Salesforce

Job description

Broadvoice in Colombia is seeking an Account Manager to own and grow a book of existing customers and channel partners. You will be the commercial owner for renewals, contract terms, and revenue growth, coordinating with the Customer Success team to maximize value.

You will lead proactive outreach to customers, negotiate terms within pricing guardrails, and identify upsell opportunities while maintaining strong relationships across the Americas.