Specialist, Sales Support - Bilingual

Concentrix; Bogotá ciudad; Presencial; COP 33.480.000 - 61.380.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Sales Support Specialist to assist the sales team by handling quotes, contracts, and RFP/RFI responses. You will maintain pricing accuracy, update demonstration tools, and support customers via multiple channels including live chat.

The role involves preparing materials, delivering trainings, and providing timely follow-up on opportunities while staying informed on company activities and industry trends.

Formación

• Intermediate to advanced knowledge of product and service offerings to support customers and sales teams.
• Experience in preparing quotes, contracts, and RFP/RFI responses.
• Ability to develop and deliver sales presentations and trainings in a professional manner.

Responsabilidades

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with accurate pricing and configurations.
• Maintain sales demonstration tools and applications in support of sales teams.
• Provide consistent follow up on opportunities or inquiries.
• Assist customers in person, by phone, email, or live chat to help diagnose information regarding a product or service.
• Troubleshoot problems and help customers understand why a product is not working properly or service not meeting expectations.
• Work with teams and report directly to Support Manager.

Conocimientos

Quote preparation

RFP/RFI responses

Customer support

Presentation

Training delivery

Pricing configurations

Data analysis

Troubleshooting

Communication

Descripción del empleo

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager