Sales Support Specialist

BDP International; Cartagena de Indias; Hybrid; COP 97,349,000 - 194,698,000; Full time

Job summary

BDP International is seeking a Regional Sales Support Specialist to assist the North America Vertical Sales team from Cartagena, focusing on administrative and sales support tasks to enable reps to build client relationships and close deals.

The role involves handling quote requests, maintaining dashboards, and ensuring data quality across internal tools, with English communication and CRM familiarity as key requirements.

Qualifications

• 2–3 years of sales support/administrative experience in freight/logistics
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong English written and verbal communication skills
• Excellent organizational and documentation skills
• Ability to quote air/ocean/drayage transportation operations
• Experience with CRM is a plus

Responsibilities

• Oversee spot freight rate requests and internal approvals
• Coordinate internal approvals and documentation for rate offers
• Maintain regional quotation dashboards and monthly KPIs
• Review recurring spot quotes for potential regular/recurring business
• Provide administrative support for bid platforms and ensure compliance with guidelines
• Extract and consolidate reports from internal tools and maintain clean data
• Upload customer contracts into the legal system and assist in closing deals

Skills

Sales support experience

Administrative skills

Organizational skills

English communication

CRM experience

Multi-tasking

Team player

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

Word

PowerPoint

CRM systems

Job description

Job Title

Education

Bachelor's Degree

Location

Experienced (Non-Manager)

Category

Job Type

Permanent

Job Description

Regional Sales Support Specialist, Global Vertical Sales, North America

Eager to advance your career within our Global Vertical Sales team? Under a unified global strategy, this role supports the North American regional sales efforts and provides a fantastic opportunity to leverage your existing knowledge and experience. Your contributions will directly impact revenue and client success, further enhancing your professional growth within our business.

Job Purpose:

The Regional Sales Support Specialist helps the North American Vertical Sales team work more efficiently by handling important administrative and sales support tasks. This support allows sales reps to focus more on building customer relationships and closing deals. This role suits someone who is organized, pays close attention to detail, and knows how to use internal tools to deliver fast, accurate support. By keeping data clean, following standard processes, and tracking sales consistently across regions, the Regional Sales Support Specialist helps the team stay aligned and supports the company’s growth goals.

Key Responsibilities:

• NAM Quotation and Pricing Support:
  • Oversee and process spot freight rate requests.
  • Coordinate internal approvals and documentation for rate offers.
  • Ensure timely and accurate follow-up on all offers.
  • Maintain and update regional quotation dashboards and monthly KPIs.
  • Review recurring transactional spot quotes to see if these can potentially be turned into regular/recurring business.
• Bid and Tender Administration:
  • Provide administrative support for bid platforms when Tender Management is not involved.
  • Ensure alignment with compliance/legal guidelines for bid responses.
• System and Reporting Support:
  • Extract and consolidate reports from internal tools (Smart Hub, Creatio, operating systems) as required.
  • Maintain clean, up-to-date data to support regional sales performance tracking.
• Contracts:
  • Upload customer contracts and related documents into the legal system and work with sales reps to bring contracts to a close.

Exemption Type

Job Requirements

Skills and Qualifications:

• Minimum of 2-3 years of experience in a sales support, administrative role,or operations ideally within the freight forwarding, logistics, or transportation industry.

Min: to understand air, ocean, drayage transportation operations and ability to quote

• Technical Skills:
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience with CRM systems is a plus.
• Strong organizational skills and a keen eye for detail in administrative tasks and documentation.
• Proactive and highly organized with ability to work under pressure and manage multiple tasks simultaneously.
• Strong team player with a positive and collaborative attitude.
• Strong English written and verbal communication skills.