Specialist, Sales Support - Bilingual

Concentrix Experts Colombia S.A.S.; Soacha ciudad; On-site; COP 55,000,000 - 90,000,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. seeks a Specialist, Sales Support - Bilingual to assist the sales team by handling administrative tasks, preparing quotes and contracts, and supporting RFP/RFI responses. The role involves coordinating with internal teams, maintaining pricing accuracy, and delivering presentations and trainings to drive sales effectiveness.

The position requires English and Spanish proficiency and reports to the Support Manager, with on-site work at the Bogota location.

Qualifications

• Proven ability to support internal/external sales teams
• Experience preparing quotes, contracts, and RFP/RFI responses
• Ability to present and train sales teams in a professional manner

Responsibilities

• Assist customers in person, by phone, email, or live chat to diagnose and research product usage and resolve issues
• Prepare quotes, contracts, and RFP/RFI responses with accurate pricing and configurations
• Maintain quote documentation and updated pricing/configurations
• Develop and deliver sales presentations and trainings for the sales team
• Support the sales process by troubleshooting problems and summarizing issues for management review

Skills

Sales support

Customer support

Bilingual English/Spanish

Job description

Job Title: Specialist, Sales Support - Bilingual Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams. Prepare quotes, contracts, and RFP/RFI responses Maintain quote documentation with accurate pricing and configurations Maintain sales demonstration tools and applications in support of sales teams Work within a few sources of data/systems to produce an outcome with some variability Practice a moderate level of independent judgement to make decisions Develop and deliver sales presentations and/or trainings in a professional and effective manner Maintain up-to-date awareness of company activities and industry trends Provide consistent follow up on opportunities or inquiries Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations Identify and summarize moderately complex issues for management review Work with teams and report directly to Support Manager

Location: COL Bogota - Cra. 15 #77-50

Language Requirements: English (Required), Spanish (Required)

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.