SnappyCX

SnappyCX, Inc.; Bogotá ciudad; A distancia; COP 140.028.000 - 216.710.000; Jornada completa

Descripción de la vacante

SnappyCX, Inc. seeks a Bilingual Home Care Coordinator (Spanish and English) to serve as a liaison among contracts, patients, families, HHAs and care teams. This fully remote, independent contractor role follows U.S.

business hours (ET) and focuses on clear communication and quality care delivery. In this role you will schedule assignments, document interactions in HHA Exchange, coordinate with clinicians and aides, and ensure client needs are identified and met.

Formación

• Experience delivering excellent customer service and practicing active listening.
• Ability to multitask effectively in a fast-paced environment.
• Strong written and verbal communication skills.
• Good time management and priority setting.
• Positive, team-oriented approach to collaboration.
• Ability to handle high-stress situations with composure.
• Flexible and adaptable to changing agency needs.
• Willingness to perform any other duties to meet requirements.

Responsabilidades

• Provide liaison between contracts, patients, families, HHAs and departments.
• Schedule work assignments based on training and experience.
• Minimize open cases to ensure timely resolutions.
• Document all communications in HHA Exchange accurately.
• Communicate with patients, families, clinicians and teams about issues.
• Provide necessary information to healthcare professionals.
• Consult with family and supporters to ensure ongoing care needs are met.
• Notify HHAs of discharges or changes in service days/hours.
• Complete required daily, weekly, monthly reports.
• Manage overtime and travel time requests.
• Use Smart Map and other tools to locate aides and check availability.
• Complete incident reports and manage linked cases.
• Open and respond to emails, voicemails, and faxes promptly.
• Adapt quickly to agency or industry changes.
• Discuss concerns with supervisor as needed.

Conocimientos

Excellent customer service

Active listening

Multitasking

Written communication

Verbal communication

Time management

Prioritization

Team-oriented

Stress tolerance

Adaptability

Descripción del empleo

Bilingual Home Care Coordinator (Spanish and English)

Employment Type: Full-Time

Work Arrangement: Fully Remote | Independent Contractor

Schedule: U.S Business Hours (ET)

Position Overview

The Bilingual Home Care Coordinator serves as a liaison between contracts, patients, patient families, HHAs, and anyone interacting with the facility. The coordinator ensures effective communication, identifies areas of concern during attendance verifications, introduction calls, and other interactions, and supports the delivery of high-quality care.

Key Responsibilities

Note: Some tasks may be performed daily, weekly, or as needed.

• Complete all required tasks according to agency guidelines and policies.
• Schedule work assignments based on Home Care Worker training and experience.
• Minimize the volume of open cases to ensure timely resolution.
• Document all communications accurately in HHA Exchange.
• Communicate effectively with patients, family members, contracts, clinicians, aides, and other departments regarding issues or changes.
• Provide necessary information to other healthcare professionals.
• Consult with family members and other support to ensure ongoing care and that all client needs are identified and met.
• Advise HHA’s of discharges, changes in service days/hours, or other relevant updates.
• Complete required daily, weekly, monthly reports.
• Manage overtime and travel time requests.
• Utilize Smart Map and other tools to locate aides, provide directions, and check availability.
• Complete incident reports.
• Manage mutual and linked cases.
• Open and respond to emails in a timely manner.
• Listen to voicemails and respond promptly.
• Open and act on faxes in a timely manner.
• Adapt quickly to agency or industry changes.
• Discuss any concerns or questions with the supervisor.

Requirements for Success

• Excellent customer service and active listening skills.
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Effective time management and ability to prioritize tasks.
• Positive, team-oriented approach.
• High stress tolerance and ability to work under pressure.
• Flexibility and adaptability in a fast-paced environment.
• Any other duty assigned to meet agency’s needs.