Home Care - Staffing Coordinator/ Case Manager (Spanish & English)

SnappyCX, Inc.; Colombia; On-site; COP 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Long-term contract with a single dedicated client

Job summary

A leading BPO company is seeking a Staffing Coordinator in Colombia. This role involves managing daily open cases and ensuring shifts are fully staffed with suitable aides. Candidates should have experience in staffing, prefer healthcare settings, and possess strong communication skills. Working in a high-volume environment, you'll coordinate caregiver assignments, maintain schedules, and ensure adherence to operational protocols. A dedicated workspace, backup power, and the ability to code-switch accents are essential. A long-term contract with a single client is offered.

Qualifications

• Proven experience in staffing, preferably in healthcare or home care.
• Strong communication skills and ability to manage a high volume of calls.
• Ability to work efficiently under strict deadlines.

Responsibilities

• Identify caregiver availability and staff new cases efficiently.
• Communicate with caregivers and assign them to cases.
• Update systems with caregiver availability and case details.
• Update systems with caregiver availability and case details.
• Document caregiver refusals or declines appropriately.
• Communicate with caregivers via Textus.
• Assign caregivers to cases and review patient details, duties, and requirements.
• Ensure understanding of policies including attendance, uniforms, phone usage, and cancellation notices.
• Provide clock-in details and caregiver read-back confirmations.
• Review patient notes prior to assignment.
• Update OCR Smartsheet, caregiver profiles, schedules, and calendars.
• Staff 15–20 cases per day (75–100 per week).

Skills

staffing, scheduling, or coordination

high-volume, fast-paced environment

phone, texting, and written communication skills

time-management and prioritization

attention to detail

solution-oriented under pressure

time-management

Tools

HHA exchange scheduling/staffing software

Job description

About US

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

Role Overview

On behalf of our US-based client, we are seeking a highly organized, fast-paced Staffing Coordinator to manage daily open cases and ensure all shifts are fully staffed with suitable aides. This role is critical to maintaining service quality and requires speed, accuracy, and excellent communication skills.

Key Responsibilities

• Identifying caregiver availability and staffing new cases efficiently
• Utilizing HHAX availability reports and Smart Maps to search for caregivers
• Creating and maintaining a personal availability list based on caregiver conversations
• Updating all relevant systems with caregiver availability and case details
• Documenting caregiver case refusals or declines appropriately
• Communicating with caregivers via Textus (no other platforms)
• Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations
• Ensuring caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements
• Providing clock‑in details and confirming understanding through caregiver read‑back
• Reviewing all patient notes prior to assignment
• Updating OCR Smartsheet, caregiver profiles, schedules, and calendars accurately
• Staffing a minimum of 15–20 cases per day (75–100 cases per week)

Required Skills & Qualifications

• Proven experience in staffing, scheduling, or coordination, preferably in healthcare or home care.
• Ability to work in a high‑volume, fast‑paced environment with strict deadlines.
• Strong phone, texting, and written communication skills.
• Excellent time‑management and prioritization abilities.
• High attention to detail and strong follow‑through.
• Comfortable making a high volume of outbound calls and messages daily.
• Ability to remain calm and solution‑oriented under pressure.

Preferred Qualifications

• Previous experience staffing aides, caregivers, or shift‑based roles.
• Familiarity with HHA exchange scheduling/staffing software.
• Strong problem‑solving skills and persistence when filling difficult shifts

The "Must Haves" :

1. You must have a dedicated workspace, a Laptop/PC (Core i5+), and Noise Cancellation.
2. You MUST have a Backup Power Source (Inverter/Generator) and a Backup Mobile Hotspot. "No Light" or "No Internet" is not acceptable.
3. You will be speaking with US professionals. You must be able to code‑switch to a neutral or US accent.

Our Reliability Protocol

• We require a check‑in before every shift.
• We use a tool for activity verification.
• We enforce the policy on lateness.

The Perks

• Long‑term contract with a single dedicated client (No jumping between 5 accounts).