Home Care - Staffing Coordinator (Spanish & English)

SnappyCX; Colombia; A distancia; COP 36.038.567; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term contract with a dedicated client

Descripción de la vacante

A talent outsourcing company is looking for a highly organized Staffing Coordinator in Colombia. This remote role requires swift staffing of open shifts, excellent communication, and a strong ability to work under pressure. Key responsibilities include filling cases quickly, maintaining clear communication with aides, and managing daily staffing. Ideal candidates should have prior experience in staffing and the ability to handle a high volume of calls. This position offers a long-term contract with a dedicated client.

Formación

• Proven experience in staffing or coordination, preferably in healthcare.
• Ability to handle high volume calls and messages daily.
• High attention to detail and strong follow-through.

Responsabilidades

• Staff open cases by calling, texting, and broadcasting shifts.
• Ensure all cases are filled promptly before end of day.
• Maintain clear communication with aides about shifts.

Conocimientos

Staffing, scheduling, or coordination experience

Communication skills

Time management

Attention to detail

Calm under pressure

Herramientas

HHA exchange scheduling software

Descripción del empleo

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

Role Overview

Location: Colombia (remote)

Pay: $7/hr

On behalf of our US based client, we are seeking a highly organized, fast-paced Staffing Coordinator to manage daily open cases and ensure all shifts are fully staffed with suitable aides. This role is critical to maintaining service quality and requires speed, accuracy, and excellent communication skills.

Key Responsibilities

• Staff all open cases with suitable aides by calling, texting, and broadcasting open shifts.
• Act quickly and efficiently, as there are multiple open cases daily that must be filled.
• Proactively staff cases in advance, as well as handle same-day and next-day staffing needs.
• Ensure all next-day open cases are fully staffed by 5:00 PM before leaving for the day.
• On Fridays by 12:30 PM, ensure all open cases for the entire weekend through and including Monday are fully staffed.
• Maintain clear and professional communication with aides regarding shift details, confirmations, and changes.
• Track and update staffing status accurately to ensure no open cases are missed.
• Escalate urgent or hard-to-fill cases promptly when needed.

Required Skills & Qualifications

• Proven experience in staffing, scheduling, or coordination, preferably in healthcare or home care.
• Ability to work in a high-volume, fast-paced environment with strict deadlines.
• Strong phone, texting, and written communication skills.
• Excellent time management and prioritization abilities.
• High attention to detail and strong follow-through.
• Comfortable making a high volume of outbound calls and messages daily.
• Ability to remain calm and solution-oriented under pressure.

Preferred Qualifications

• Previous experience staffing aides, caregivers, or shift-based roles.
• Familiarity with HHA exchange scheduling/staffing software.
• Strong problem‑solving skills and persistence when filling difficult shifts.

The 'Must Haves'

• You must have a dedicated workspace, a Laptop/PC (Core i5+), and Noise Cancellation.
• You MUST have a Backup Power Source (Inverter/Generator) and a Backup Mobile Hotspot. "No Light" or "No Internet" is not acceptable.
• You will be speaking with US professionals. You must be able to code‑switch to a neutral or US accent.

Our Reliability Protocol

• We require a check‑in before every shift.
• We use a tool for activity verification.

The Perks

• Long-term contract with a single dedicated client (No jumping between 5 accounts).

Seniority Level

• Entry level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Outsourcing and Offshoring Consulting

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