ServiceNow Technical Lead

leantechio; Medellín; A distancia; COP 297.069.000 - 495.115.000; Jornada completa

Descripción de la vacante

Leantechio is seeking a ServiceNow Technical Lead to drive technical decisions and deliver automation solutions for logistics workflows. This role combines hands-on engineering, CSM expertise, and architectural leadership to build scalable platforms.

You will guide ServiceNow development using TypeScript, Fluent, and SDKs, design event-driven workflows, and lead integrations with external systems via APIs and Kafka, while shaping the technical roadmap.

Formación

• 6+ years of experience as a Software, Data, or ML Engineer.
• Hands-on ServiceNow development, including Customer Service Management (CSM).
• Experience managing large ServiceNow environments.
• Strong TypeScript experience in a team environment.
• Understanding of ServiceNow’s table model, upgrades, and environment promotion.
• Experience leading technical projects and maintaining architectural consistency.
• Foundational knowledge of databases and distributed systems.
• Nice to Have: Python, Kafka, Postgres, AWS/GCP; CIS-CSM certification.

Responsabilidades

• Partner with business teams to translate processes into scalable technical solutions.
• Lead engineers delivering workflow automation across business domains.
• Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes.
• Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.
• Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.
• Build event-driven workflows using orchestration and durable execution patterns.
• Design workflows combining deterministic automation, AI agents, and human participation.
• Lead integrations between ServiceNow and external systems using APIs and Kafka.
• Help determine which capabilities belong within ServiceNow versus external platforms.
• Establish engineering standards across architecture, testing, CI/CD, observability, and operations.
• Partner with leadership on the technical roadmap and maintain architectural consistency.
• Contribute to backend integrations and frontend development as needed.

Conocimientos

ServiceNow development

TypeScript

Leadership

Databases

Distributed systems

Herramientas

Kafka

APIs

Python

Postgres

AWS

GCP

Fluent

Descripción del empleo

Position Title: ServiceNow Technical Lead

Job Family:ServiceNow

Location: Remote LATAM

We are seeking a ServiceNow Technical Lead to drive technical decisions and execution for a team automating core logistics workflows. This role combines hands-on software engineering, ServiceNow CSM expertise, and technical leadership to build solutions where people, AI agents, and deterministic automation work together.

What You'll Do

• Partner with business teams to understand processes and translate them into scalable technical solutions.

• Lead engineers delivering workflow automation across business domains.

• Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes.

• Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.

• Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.

• Build event-driven workflows using orchestration and durable execution patterns.

• Design workflows combining deterministic automation, AI agents, and human participation.

• Lead integrations between ServiceNow and external systems using APIs and Kafka.

• Help determine which capabilities belong within ServiceNow versus external platforms.

• Establish engineering standards across architecture, testing, CI/CD, observability, and operations.

• Partner with leadership on the technical roadmap and maintain architectural consistency.

• Contribute to backend integrations and frontend development as needed.

Required Experience

• 6+ years of experience as a Software, Data, or ML Engineer.

• Hands-on ServiceNow development, including Customer Service Management (CSM).

• Experience managing large ServiceNow environments and understanding its broader product portfolio.

• Strong TypeScript experience in a team environment.

• Understanding of ServiceNow’s table model, upgrades, and environment promotion.

• Experience leading technical projects and maintaining architectural consistency.

• Foundational knowledge of databases and distributed systems.

Nice to Have

• Experience with Python, Kafka, Postgres, AWS/GCP.

• CIS-CSM certification.

Soft Skills

• Strong technical leadership and commitment to engineering quality.

• Analytical thinking and curiosity.

• Ability to translate business needs into technical solutions.

• Clear communication with business partners, engineers, and leadership.