Senior ServiceNow Technical Lead – Remote LATAM

leantechio; Medellín; A distancia; COP 297.069.000 - 495.115.000; Jornada completa

Descripción de la vacante

Leantechio is seeking a ServiceNow Technical Lead to drive technical decisions and deliver automation solutions for logistics workflows. This role combines hands-on engineering, CSM expertise, and architectural leadership to build scalable platforms.

You will guide ServiceNow development using TypeScript, Fluent, and SDKs, design event-driven workflows, and lead integrations with external systems via APIs and Kafka, while shaping the technical roadmap.

Formación

• 6+ years of experience as a Software, Data, or ML Engineer.
• Hands-on ServiceNow development, including Customer Service Management (CSM).
• Experience managing large ServiceNow environments.
• Strong TypeScript experience in a team environment.
• Understanding of ServiceNow’s table model, upgrades, and environment promotion.
• Experience leading technical projects and maintaining architectural consistency.
• Foundational knowledge of databases and distributed systems.
• Nice to Have: Python, Kafka, Postgres, AWS/GCP; CIS-CSM certification.

Responsabilidades

• Partner with business teams to translate processes into scalable technical solutions.
• Lead engineers delivering workflow automation across business domains.
• Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes.
• Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.
• Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.
• Build event-driven workflows using orchestration and durable execution patterns.
• Design workflows combining deterministic automation, AI agents, and human participation.
• Lead integrations between ServiceNow and external systems using APIs and Kafka.
• Help determine which capabilities belong within ServiceNow versus external platforms.
• Establish engineering standards across architecture, testing, CI/CD, observability, and operations.
• Partner with leadership on the technical roadmap and maintain architectural consistency.
• Contribute to backend integrations and frontend development as needed.

Conocimientos

ServiceNow development

TypeScript

Leadership

Databases

Distributed systems

Herramientas

Kafka

APIs

Python

Postgres

AWS

GCP

Fluent

Descripción del empleo

Leantechio is seeking a ServiceNow Technical Lead to drive technical decisions and deliver automation solutions for logistics workflows. This role combines hands-on engineering, CSM expertise, and architectural leadership to build scalable platforms.

You will guide ServiceNow development using TypeScript, Fluent, and SDKs, design event-driven workflows, and lead integrations with external systems via APIs and Kafka, while shaping the technical roadmap.