ServiceNow Technical Lead

Jobvite, Inc.; Medellín; A distancia; COP 373.680.000 - 560.521.000; Jornada completa

Descripción de la vacante

Lean Solutions Group is seeking a ServiceNow Technical Lead to drive technical decisions and execution for automating core logistics workflows. This remote LATAM role combines hands-on engineering with CSM expertise and leadership to deliver scalable solutions where people, AI agents, and deterministic automation collaborate.

You will guide ServiceNow development, manage large environments, and partner with leadership on the technical roadmap while ensuring architectural consistency across

Formación

• Hands-on ServiceNow development experience including CSM.
• Experience managing large ServiceNow environments and platform upgrades.
• Strong TypeScript experience in a team setting.
• Foundational knowledge of databases and distributed systems.
• Experience leading technical projects with architectural consistency.

Responsabilidades

• Partner with business teams to translate processes into scalable technical solutions.
• Lead engineers delivering workflow automation across domains.
• Guide ServiceNow CSM development including case management and rules.
• Manage ServiceNow table models, upgrades, and environment promotions.
• Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.
• Build event-driven workflows using orchestration and durable execution.
• Design workflows combining deterministic automation, AI agents, and humans.
• Lead integrations between ServiceNow and external systems via APIs and Kafka.
• Help determine capabilities for ServiceNow vs external platforms.
• Establish engineering standards across architecture, testing, CI/CD, observability.
• Partner on technical roadmap and maintain architectural consistency.
• Contribute to backend integrations and frontend development as needed.

Conocimientos

ServiceNow

TypeScript

Team leadership

Architectural design

Databases

Distributed systems

Herramientas

Kafka

APIs

SDKs

CI/CD

AWS/GCP

Descripción del empleo

Position Title: ServiceNow Technical Lead

Job Family: ServiceNow

Location: Remote LATAM

We are seeking a ServiceNow Technical Lead to drive technical decisions and execution for a team automating core logistics workflows. This role combines hands-on software engineering, ServiceNow CSM expertise, and technical leadership to build solutions where people, AI agents, and deterministic automation work together.

What You’ll Do

• Partner with business teams to understand processes and translate them into scalable technical solutions.
• Lead engineers delivering workflow automation across business domains.
• Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes.
• Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.
• Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.
• Build event-driven workflows using orchestration and durable execution patterns.
• Design workflows combining deterministic automation, AI agents, and human participation.
• Lead integrations between ServiceNow and external systems using APIs and Kafka.
• Help determine which capabilities belong within ServiceNow versus external platforms.
• Establish engineering standards across architecture, testing, CI/CD, observability, and operations.
• Partner with leadership on the technical roadmap and maintain architectural consistency.
• Contribute to backend integrations and frontend development as needed.

Required Experience

• 6+ years of experience as a Software, Data, or ML Engineer.
• Hands-on ServiceNow development, including Customer Service Management (CSM).
• Experience managing large ServiceNow environments and understanding its broader product portfolio.
• Strong TypeScript experience in a team environment.
• Understanding of ServiceNow’s table model, upgrades, and environment promotion.
• Experience leading technical projects and maintaining architectural consistency.
• Foundational knowledge of databases and distributed systems.

Nice to Have

• Experience with Python, Kafka, Postgres, AWS/GCP.
• CIS-CSM certification.

Soft Skills

• Strong technical leadership and commitment to engineering quality.
• Analytical thinking and curiosity.
• Ability to translate business needs into technical solutions.
• Clear communication with business partners, engineers, and leadership.