Business Support Associate — Data, Reporting & Customer Care

Deutsche Post; Bogotá; Vor Ort; COP 24.000.000 - 34.000.000; Vollzeit

Zusammenfassung

DHL Colombia is seeking an Associate (Business Support) to build and configure business data, generate standard and customized reports, and provide administrative support to the IT organization.

You will address DHLi requests promptly, support track and trace activities, and collaborate with Shipment Management to ensure data completeness and accuracy. English and Spanish communication skills are required; Excel and MS Office proficiency is essential.

Qualifikationen

• Pursuing or holding degree in Industrial Engineering, Business Administration or International Business.
• Excellent written and verbal communication in English and Spanish.
• Proficiency in MS Excel and MS Office for data analysis.
• Strong customer service and communication skills.
• High energy, dynamism, teamwork and autonomy.
• Adaptable, quick learner and resolutive.

Aufgaben

• Address and resolve DHLi requests promptly with high customer satisfaction.
• Support track and trace activities and provide timely information to customers.
• Collaborate with Shipment Management to ensure data completeness and accuracy.
• Participate in cross-training within the team.

Kenntnisse

English & Spanish communication

MS Excel

MS Office

Customer service

Teamwork

Autonomy

Adaptability

Quick learner

Resolving skills

Ausbildung

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Jobbeschreibung

DHL Colombia is seeking an Associate (Business Support) to build and configure business data, generate standard and customized reports, and provide administrative support to the IT organization.

You will address DHLi requests promptly, support track and trace activities, and collaborate with Shipment Management to ensure data completeness and accuracy. English and Spanish communication skills are required; Excel and MS Office proficiency is essential.