Senior Team Lead, Business Support & Analytics

DHL Group; Puerto Bogotá; On-site; COP 28,000,000 - 42,000,000; Full time

Job summary

DHL Group in GSC BOG is seeking a Team Leader – Business Support to drive operational excellence. You will lead a team of about 16 professionals, ensure data-driven decision making, and oversee end-to-end project delivery across reporting, data management, and process improvements.

The role requires strong leadership, analytical thinking, and excellent stakeholder management in a global environment, with English proficiency and ability to handle multiple priorities.

Qualifications

• Professional degree in Industrial Engineering, Business Administration, Data Analytics, Economics, or related fields.
• Minimum 1–2 years of experience leading teams in Operations, Data Analytics, Shared Services, or similar environments.
• Strong experience in data analysis and interpretation, reporting and dashboard creation, KPI management and performance tracking.
• Experience managing projects or process implementations end-to-end (UAT, deployments, transitions).

Responsibilities

• Lead and develop a team of about 16 Business Support professionals.
• Monitor KPIs, service levels, productivity, quality and stakeholder satisfaction.
• Ensure workload distribution, capacity management, and prioritization.
• Act as main contact for Business Partners and stakeholders.
• Analyze data and provide dashboards or updates for decision making.
• Provide coaching and development plans for team members.
• Identify training needs and coordinate upskilling on recruitment tools, sourcing, and processes.
• Oversee end-to-end project execution, including planning, requirements, testing, deployment and post-implementation review.
• Ensure smooth process transitions with proper documentation and governance.
• Collaborate with stakeholders to define requirements and ensure alignment through the project lifecycle.
• Standardize, automate, and scale reporting solutions across stakeholders.
• Manage escalations with a solution-oriented approach.

Skills

Data analysis

Dashboard reporting

KPI tracking

Excel

Power BI/Tableau

Team leadership

Education

Bachelor-like degree in Industrial Engineering/Business Admin/Data Analytics/Economics

Tools

Power BI

Tableau

Excel

Job description

DHL Group in GSC BOG is seeking a Team Leader – Business Support to drive operational excellence. You will lead a team of about 16 professionals, ensure data-driven decision making, and oversee end-to-end project delivery across reporting, data management, and process improvements.

The role requires strong leadership, analytical thinking, and excellent stakeholder management in a global environment, with English proficiency and ability to handle multiple priorities.