Onsite Enterprise Account Manager — Data-Driven Growth

ATOMS Careers page; Bogotá; On-site; COP 50,000,000 - 90,000,000; Full time

Job summary

Picnic in Bogotá is seeking a Customer Success/Account Manager to act as the trusted advisor for SMB and enterprise clients on our platform, data capabilities, processes, and strategy. You will leverage data insights, monitor KPIs, and drive growth opportunities while managing complex relationships with executive-level reporting.

Ideal candidates bring at least one year of experience, C1 English, strong problem-solving, and an service-oriented mindset.

Qualifications

• At least one year of experience in Customer Success or Account Management.
• English proficiency at a C1 level.
• Strong problem-solving skills and service-oriented mindset.
• Excellent organizational skills.
• Preferred: experience in a fast-paced, time-sensitive delivery environment.

Responsibilities

• Serve as the primary point of contact for SMB/Enterprise clients, acting as a trusted advisor on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and proactively identify growth and optimization opportunities.
• Manage complex client relationships through structured communication, executive-level reporting, and data-driven storytelling.
• Partner cross-functionally with Product, Operations, and Tech teams to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth

Skills

Customer success

Account management

English (C1)

Problem solving

Organizational skills

Job description

Picnic in Bogotá is seeking a Customer Success/Account Manager to act as the trusted advisor for SMB and enterprise clients on our platform, data capabilities, processes, and strategy. You will leverage data insights, monitor KPIs, and drive growth opportunities while managing complex relationships with executive-level reporting.

Ideal candidates bring at least one year of experience, C1 English, strong problem-solving, and an service-oriented mindset.