Enterprise Account & Growth Manager — Onsite Bogotá

Atoms; Bogotá; On-site; COP 30,000,000 - 55,000,000; Full time

Job summary

Picnic Bogotá is seeking a Customer Success/Account Manager to serve as the primary contact for SMB and Enterprise clients, guiding platform adoption, data capabilities, processes, and strategy to help customers succeed.

You will leverage data to provide actionable insights, monitor KPIs, and identify opportunities for growth and optimization, while managing complex relationships with executive-level reporting and data-driven storytelling.

Qualifications

• 1+ year of experience in Customer Success or Account Management.
• English proficiency at a C1 level.
• Strong problem-solving skills and service-oriented mindset.
• Data-driven with a focus on KPIs and insights.
• Excellent organizational and communication skills.
• Preferred: experience in a fast-paced delivery environment.

Responsibilities

• Serve as the primary point of contact for SMB/Enterprise clients on our platform, data capabilities, processes, and strategy.
• Leverage data and analytics to provide actionable insights, monitor KPIs, and identify growth and optimization opportunities.
• Manage complex client relationships with structured communication and executive-level reporting.
• Partner cross-functionally with Product, Operations, and Tech to prioritize initiatives and deliver measurable impact for enterprise accounts.
• Lead business reviews and strategic planning sessions to drive retention, expansion, and long-term account growth.

Skills

Customer success

Account management

Data analytics

Problem solving

Organizational skills

Communication

Fast-paced environment

Job description

Picnic Bogotá is seeking a Customer Success/Account Manager to serve as the primary contact for SMB and Enterprise clients, guiding platform adoption, data capabilities, processes, and strategy to help customers succeed.

You will leverage data to provide actionable insights, monitor KPIs, and identify opportunities for growth and optimization, while managing complex relationships with executive-level reporting and data-driven storytelling.