Customer Service - Key Account Rep III

myhrabc; Bogotá ciudad; Híbrido; COP 27.900.000 - 39.060.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full time

Affiliated Companies: World Courier de

Colombia S.A.

Descripción de la vacante

Cencora is seeking a customer service professional to manage transactions, document cases, and support timely resolutions in a hybrid Bogotá setting.

The role requires a Bachelor's degree or equivalent experience and 2+ years in customer service. Certifications such as ITIL or Lean Six Sigma are preferred. The company emphasizes equal opportunity and professional growth within its affiliated networks.

Formación

• Bachelor's degree or equivalent experience required.
• 2+ years in customer service, operations, or related field.
• ITIL 4 Foundation or Lean Six Sigma / PRINCE2 certification preferred.

Responsabilidades

• Processes customer service transactions and case documentation within timelines and SLAs.
• Maintains audit-ready records across customer service workflows.
• Monitors open cases and escalates unresolved issues to senior staff.
• Coordinates with internal teams and external stakeholders to communicate case status and gather required information.
• Supports operational reporting by compiling activity data and preparing summaries.

Conocimientos

Customer service

Communication

Operations coordination

Educación

Bachelor's degree

Equivalent experience

Herramientas

ITIL 4 Foundation

Lean Six Sigma

PRINCE2 Foundation

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Responsibilities:

• Processes customer service transactions, requests, and case documentation accurately and within established timelines, approval requirements, and service level standards.
• Maintains organized, audit-ready operational records, system entries, and supporting documentation across assigned customer service workflows and reporting periods.
• Monitors open cases, pending requests, and service queues, identifying delays, discrepancies, and exceptions and escalating unresolved issues to senior team members.
• Coordinates with internal teams and external stakeholders to communicate case status, gather required information, and support timely resolution of customer service activities.
• Supports operational reporting by compiling activity data, updating trackers, and preparing summaries that provide visibility into customer service workflow performance and outcomes.

Shift:

Hybrid- Monday-Friday, Weekends as needed.

Education:

Bachelor's degree in business administration, operations management, communications, or a related field, or equivalent experience required.

Certifications:

Certified ITIL 4 Foundation, Lean Six Sigma Yellow Belt or Green Belt, COPC Customer Experience Practitioner, PRINCE2 Foundation or PMP, or equivalent certification preferred.

Work Experience:

2+ years of experience in customer service, customer operations, customer support, contact center support, or a related field required.

What Cencora offers

• Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
• Full time
• Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Reasonable Accommodations

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned