Senior Enterprise Customer Success Leader

Cirion Technologies; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Cirion Technologies in Bogotá seeks a Lead Customer Success Manager to strengthen customer experience, drive business growth, and build long-term strategic relationships with our clients.

You will lead the CS strategy for a portfolio of corporate clients, monitor service levels, guide renewal and expansion opportunities, and collaborate with cross-functional teams to maximize the value of Cirion's IT services.

Qualifications

• Bachelor's degree in IT/engineering or business field.
• At least 5 years in customer relationship management and large corporate accounts.
• Experience with international clients preferred.
• Knowledge of Networking technologies (MPLS, Internet Services, SD-WAN, DWDM/Wave, Security, IP/PBX).
• Understanding of project management methodologies (PMP) and ITIL.
• Excellent communication, negotiation, leadership and influencing skills.
• Advanced English proficiency.

Responsibilities

• Build and manage strategic relationships with corporate clients, becoming a trusted advisor and a strong customer advocate within Cirion.
• Lead periodic Service Review Meetings and follow up on improvement plans.
• Monitor service performance, anticipate risks, and ensure compliance with agreed service levels.
• Develop and execute customer satisfaction, retention, and contract renewal strategies.
• Identify business growth opportunities through upselling and cross-selling initiatives.
• Drive customer adoption and maximize the value of Cirion's products, solutions, and services.

Education

Bachelor's degree in Telecommunications Engineering, Systems Engineering, Electronics, Computer Engineering, Business Administration, or related fields

Tools

ITIL

PMP

Job description

Cirion Technologies in Bogotá seeks a Lead Customer Success Manager to strengthen customer experience, drive business growth, and build long-term strategic relationships with our clients.

You will lead the CS strategy for a portfolio of corporate clients, monitor service levels, guide renewal and expansion opportunities, and collaborate with cross-functional teams to maximize the value of Cirion's IT services.