Enterprise Customer Success Specialist - Growth Onboarding

Clutter; Bogotá; On-site; COP 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive compensation

Flexible shifts

Work-life balance

Health and retirement plans

Learning & growth

Job summary

Iron Mountain is seeking an adaptable Customer Success Specialist to join our Customer Success & Account Management team in Bogotá. You will manage relationships and accelerate growth for our key enterprise accounts, turning challenges into value-driven solutions.

You’ll lead day-to-day account support, onboarding, and process optimization while collaborating with cross-functional teams and stakeholders to ensure service delivery that meets SLAs and delivers measurable results.

Qualifications

• Proven experience in a customer success, account management, or client-facing operational role.
• Strong cross-functional collaboration and stakeholder management.
• Analytical mindset with experience in invoice review, spend analysis, and process optimization.

Responsibilities

• Lead Day-to-Day Account Support & Escalation Management.
• Drive Customer Onboarding & Self-Serve Training.
• Perform Continuous Process Improvement & Root Cause Analysis.
• Manage Key Stakeholders & Customer Reviews.

Skills

Customer success

Account management

Client-facing operations

Communication

Job description

Iron Mountain is seeking an adaptable Customer Success Specialist to join our Customer Success & Account Management team in Bogotá. You will manage relationships and accelerate growth for our key enterprise accounts, turning challenges into value-driven solutions.

You’ll lead day-to-day account support, onboarding, and process optimization while collaborating with cross-functional teams and stakeholders to ensure service delivery that meets SLAs and delivers measurable results.