Lead Customer Success Manager

Cirion Technologies; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Cirion Technologies in Bogotá seeks a Lead Customer Success Manager to strengthen customer experience, drive business growth, and build long-term strategic relationships with our clients.

You will lead the CS strategy for a portfolio of corporate clients, monitor service levels, guide renewal and expansion opportunities, and collaborate with cross-functional teams to maximize the value of Cirion's IT services.

Qualifications

• Bachelor's degree in IT/engineering or business field.
• At least 5 years in customer relationship management and large corporate accounts.
• Experience with international clients preferred.
• Knowledge of Networking technologies (MPLS, Internet Services, SD-WAN, DWDM/Wave, Security, IP/PBX).
• Understanding of project management methodologies (PMP) and ITIL.
• Excellent communication, negotiation, leadership and influencing skills.
• Advanced English proficiency.

Responsibilities

• Build and manage strategic relationships with corporate clients, becoming a trusted advisor and a strong customer advocate within Cirion.
• Lead periodic Service Review Meetings and follow up on improvement plans.
• Monitor service performance, anticipate risks, and ensure compliance with agreed service levels.
• Develop and execute customer satisfaction, retention, and contract renewal strategies.
• Identify business growth opportunities through upselling and cross-selling initiatives.
• Drive customer adoption and maximize the value of Cirion's products, solutions, and services.

Education

Bachelor's degree in Telecommunications Engineering, Systems Engineering, Electronics, Computer Engineering, Business Administration, or related fields

Tools

ITIL

PMP

Job description

We are looking for a talented LEAD CUSTOMER SUCCESS MANAGER to strengthen customer experience, drive business growth, and build long-term strategic relationships with our clients.

We are looking for a business-oriented professional with a strong customer focus and proven experience managing large corporate accounts within the IT, Technology, or Telecommunications industry.

What will your main challenge be?

Lead the Customer Success strategy for an assigned portfolio of clients, ensuring they maximize the value of Cirion's services while driving customer satisfaction, loyalty, retention, and business growth.

Key Responsibilities:

• Build and manage strategic relationships with corporate clients, becoming a trusted advisor and a strong customer advocate within Cirion.
• Lead periodic Service Review Meetings and follow up on improvement plans.
• Monitor service performance, anticipate risks, and ensure compliance with agreed service levels.
• Develop and execute customer satisfaction, retention, and contract renewal strategies.
• Identify business growth opportunities through upselling and cross-selling initiatives.
• Drive customer adoption and maximize the value of Cirion's products, solutions, and services.

What are we looking for?

• Bachelor's degree in Telecommunications Engineering, Systems Engineering, Electronics, Computer Engineering, Business Administration, or related fields.
• At least 5 years of experience in customer relationship management and large corporate account management, preferably with international clients.
• Experience managing complex services and working with ITIL methodologies.
• Knowledge of Networking technologies, including MPLS, Internet Services, SD-WAN, DWDM/Wave, Security, IP/PBX, and Infrastructure.
• Basic knowledge of project management methodologies (PMP).
• Excellent communication, negotiation, leadership, and influencing skills.
• Advanced English proficiency.

Are you passionate about building trusted relationships, delivering value to customers, and turning customer experience into business growth opportunities?

This opportunity could be for you!