Enterprise Customer Success Specialist

Iron Mountain; Bogotá; Hybrid; COP 60,000,000 - 80,000,000; Full time

Benefits offered by this job

Flexible work options

Health and retirement plans

Continuous learning

Competitive compensation

Job summary

Iron Mountain is seeking a Customer Success Specialist in Bogotá to manage enterprise accounts, drive onboarding, and optimize service delivery. You will collaborate with internal teams to resolve issues, expand account value, and maintain strong client relationships.

The role emphasizes operational expertise, sales awareness, and excellent stakeholder management to meet SLAs and support growth.

Qualifications

• Proven experience in a customer success, account management, or client-facing operational role.

Responsibilities

• Lead Day-to-Day Account Support & Escalation Management: Oversee service changes, onboarding, billing inquiries, and swift issue resolution.
• Drive Customer Onboarding & Self-Serve Training: Educate client teams on self-serve tools and assist with onboarding.
• Perform Continuous Process Improvement & Root Cause Analysis: Review processes to improve efficiency and prevent escalations.
• Manage Key Stakeholders & Customer Reviews: Collaborate with cross-functional teams and participate in business reviews.

Skills

Customer success

Account management

Operations background

SLA management

Job description

Iron Mountain is seeking a Customer Success Specialist in Bogotá to manage enterprise accounts, drive onboarding, and optimize service delivery. You will collaborate with internal teams to resolve issues, expand account value, and maintain strong client relationships.

The role emphasizes operational expertise, sales awareness, and excellent stakeholder management to meet SLAs and support growth.