Senior Debt Settlement & Client Support Specialist

Cloudstaff Pty; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Cloudstaff in Bogotá seeks an energetic Collections / Customer Service Representative who is a self-starter and passionate about helping people. This in-office role runs Monday to Friday, 8:00 AM to 5:00 PM PST, handling debt settlement updates and client inquiries.

The CSR will reach out to clients for approval of settlements, update accounts, and respond to calls, emails, and texts while maintaining professional communication and problem-solving on every interaction.

Qualifications

• Minimum 5 years of experience in customer service, debt collections, debt settlement, finance, banking or mortgage industries for a US-based company.
• Fluent English required; strong communication and interpersonal skills.
• Experience using CRM systems like Salesforce or similar will be a plus.

Responsibilities

• Answer incoming customer calls and provide updates about debt settlement programs.
• Make outbound calls to current clients to resolve service tasks and obtain approvals for settlements.
• Respond to voicemails, emails, and text messages from clients.
• Assist with obtaining client approvals for settlements.
• Update client accounts as needed.

Skills

Fluent English

Team Player

Proactive problem solving

Multitasking under stress

Strong written and verbal comms

Phone and email customer service

Dependable work ethic

Positive attitude

Self-motivated

Customer service excellence

Tools

Salesforce

Job description

Cloudstaff in Bogotá seeks an energetic Collections / Customer Service Representative who is a self-starter and passionate about helping people. This in-office role runs Monday to Friday, 8:00 AM to 5:00 PM PST, handling debt settlement updates and client inquiries.

The CSR will reach out to clients for approval of settlements, update accounts, and respond to calls, emails, and texts while maintaining professional communication and problem-solving on every interaction.