On-Site Debt Settlement CSR – English Pro

Resolv Global; Palmar de Varela; On-site; COP 30,606,000 - 38,172,000; Full time

Job summary

Resolv Global in Barranquilla is seeking a Customer Service Representative to support a Debt Settlement campaign. Excellent English, listening, and communication skills are essential as you guide customers through sensitive financial discussions.

Two shifts are available, with on-site work; compensation is $230 USD per week, paid weekly as an Independent Contractor. Global process includes multiple interview stages to ensure fairness.

Qualifications

• Advanced English proficiency in speaking and writing.
• Experience in Customer Service, BPO, or similar.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Empathy and professionalism for sensitive situations.
• 100% availability for the assigned work schedule.
• Willingness and ability to work 100% on-site in Barranquilla.
• Looking for a long-term opportunity.

Responsibilities

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Skills

Advanced English

Active listening

Communication skills

Empathy

Job description

Resolv Global in Barranquilla is seeking a Customer Service Representative to support a Debt Settlement campaign. Excellent English, listening, and communication skills are essential as you guide customers through sensitive financial discussions.

Two shifts are available, with on-site work; compensation is $230 USD per week, paid weekly as an Independent Contractor. Global process includes multiple interview stages to ensure fairness.