Senior Collections Specialist - Cash Flow & Process SME

SGS; Bogotá ciudad; On-site; COP 66,960,000 - 111,600,000; Full time

Job summary

SGS in Bogotá is seeking a Senior Collection Specialist to oversee the Bill to Cash (B2C) function in a fast-paced setting. You will lead collection calls, manage aging reports, and ensure accurate documentation of all activities in collaboration with the AR team.

You will reconcile customer accounts, review statements, and provide input on bad debts and write-offs while driving continuous improvements, training, and adherence to SGS policies to meet SLAs and KPIs across the region.

Qualifications

• Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields.
• Minimum 3 years of experience in related positions.
• Proficiency with MS Office and ERP systems is desirable.

Responsibilities

• Lead collection strategies and manage calls in a fast-paced environment.
• Provide excellent service resolving discrepancies and open positions.
• Document all collection activities comprehensively for audit trails.
• Collaborate with cross-functional teams to maintain real-time payment data.
• Oversee customer account reconciliations and statement distribution.
• Provide feedback on bad debts and write-offs with AR team.
• Escalate high-priority disputes to mitigate risk and ensure compliance.
• Present financial data on major overdue invoices and aged debt.
• Act as SME in collections and drive process improvements.
• Lead collection training programs within the team.

Skills

MS Office

Excel

Oracle E-Business Suite

Business English

Analytical skills

AR knowledge

Education

Finance degree

Accounting degree

Business Administration degree

Tools

ERP systems

Job description

SGS in Bogotá is seeking a Senior Collection Specialist to oversee the Bill to Cash (B2C) function in a fast-paced setting. You will lead collection calls, manage aging reports, and ensure accurate documentation of all activities in collaboration with the AR team.

You will reconcile customer accounts, review statements, and provide input on bad debts and write-offs while driving continuous improvements, training, and adherence to SGS policies to meet SLAs and KPIs across the region.