Senior Customer Service Representative - Debt Recovery Agency (WFO)

Cloudstaff Pty; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Cloudstaff in Bogotá seeks an energetic Collections / Customer Service Representative who is a self-starter and passionate about helping people. This in-office role runs Monday to Friday, 8:00 AM to 5:00 PM PST, handling debt settlement updates and client inquiries.

The CSR will reach out to clients for approval of settlements, update accounts, and respond to calls, emails, and texts while maintaining professional communication and problem-solving on every interaction.

Qualifications

• Minimum 5 years of experience in customer service, debt collections, debt settlement, finance, banking or mortgage industries for a US-based company.
• Fluent English required; strong communication and interpersonal skills.
• Experience using CRM systems like Salesforce or similar will be a plus.

Responsibilities

• Answer incoming customer calls and provide updates about debt settlement programs.
• Make outbound calls to current clients to resolve service tasks and obtain approvals for settlements.
• Respond to voicemails, emails, and text messages from clients.
• Assist with obtaining client approvals for settlements.
• Update client accounts as needed.

Skills

Fluent English

Team Player

Proactive problem solving

Multitasking under stress

Strong written and verbal comms

Phone and email customer service

Dependable work ethic

Positive attitude

Self-motivated

Customer service excellence

Tools

Salesforce

Job description

We are lookging for an energetic Collections / CustomerServiceRepresentativewho is a self-starter and has a passion for helping people.This is an in-office role, Monday - Friday, 8:00 AM to 5:00 PMPST

The CSR is responsible for providing current clients updates about the status of their Debt Settlement Program, reaching out to clients to get approvals for settlement agreements, and responding to all other inquiries from current clients.

Duties & Responsibilities

• Answer incomingcustomercalls of current clients and provide update about their debt settlement program
• Make outbound calls to current clients to resolvecustomerservicetasks
• Respond toservicevoicemails, emails, and text messages.
• Assist with getting approvals from clients regarding settlements
• Update client accounts as needed.

Minimum of 5 years of experience incustomerservice, debt collections, debt settlement, finance, banking or mortgage industries for US-based companyRequired SkillsFluency inEnglish required, Team Player, Ability to anticipate and resolve issues proactively in a professional manner., Ability to multitask during times of stress., Must be self-motivated and have a strong sense of proprietorship., Excellent written and verbal communication skills., Excellentcustomerand communication (phone and email)serviceskills., Ability to problem solve., Positive, enthusiastic attitude, and a dependable work ethic.Nice to Have Skills & ExperiencePrior experience with SalesForce or another CRM.