English-Speaking CSR for Debt Settlement (Barranquilla)

Resolv Global; Santo Tomás; On-site; COP 30,223,000 - 37,694,000; Full time

Job summary

Resolv Global is seeking a Customer Service Representative in Barranquilla to support a Debt Settlement campaign. You will engage with customers who are navigating sensitive financial situations, requiring empathy, professionalism, and confident communication in English.

You’ll listen to needs, guide conversations toward solutions, and document interactions following established procedures while maintaining confidentiality.

Qualifications

• Advanced English proficiency, both spoken and written.
• Previous experience in Customer Service, BPO, or call center settings.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Willingness to work 100% on-site in Barranquilla, and no studies currently.

Responsibilities

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Skills

Advanced English

Customer Service

Empathy

Active Listening

Problem Solving

Job description

Resolv Global is seeking a Customer Service Representative in Barranquilla to support a Debt Settlement campaign. You will engage with customers who are navigating sensitive financial situations, requiring empathy, professionalism, and confident communication in English.

You’ll listen to needs, guide conversations toward solutions, and document interactions following established procedures while maintaining confidentiality.