Senior Amazon Connect & AI Architect – Remote

Oowlish; Bogotá ciudad; Presencial; COP 18.000.000 - 28.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home office

International Projects

Oowlish English Program

Oowlish Fitness

Descripción de la vacante

Oowlish Colombia is seeking a Senior Amazon Connect Engineer to design enterprise contact center solutions, serverless architectures, and AI-powered interactions for global clients. You will own end-to-end development from contact flows to AI agents, collaborating with cross‑functional teams and delivering scalable cloud-native systems using AWS services.

A strong background in TypeScript/Node.js, Python, and React is required, with excellent English communication and remote collaboration

Formación

• 7+ years of hands‑on software engineering experience.
• 2+ years building enterprise‑scale solutions with Amazon Connect or comparable CCaaS platforms.
• Strong hands‑on experience developing modern cloud applications using AWS.
• Experience building conversational AI or Generative AI solutions.
• Strong TypeScript/Node.js and Python development experience.
• Production React development experience.
• Strong AWS serverless engineering experience.
• Experience with Infrastructure as Code
• Experience deploying and supporting production systems.

Responsabilidades

• Design and build enterprise contact center solutions using Amazon Connect.
• Develop and maintain contact flows, routing strategies, Customer Profiles, Cases, Tasks, and other Amazon Connect capabilities.
• Build AI-powered self-service and conversational experiences using Amazon Connect AI capabilities and Amazon Bedrock.
• Develop AI agents with tool‑calling integrations, business workflows, authentication flows, and appropriate guardrails.
• Implement conversational AI behaviors including escalation to human agents, fallback handling, and error recovery.
• Develop backend integrations using AWS Lambda and serverless AWS services.
• Build serverless and event‑driven solutions using AWS services like EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
• Develop and maintain CI/CD pipelines and automated testing.
• Implement monitoring, observability, and alerting for production workloads.
• Troubleshoot complex production issues across voice, chat, backend services, and AI agents.

Conocimientos

Amazon Connect

TypeScript/Node.js

Python

React

AWS serverless

CI/CD

English communication

Herramientas

AWS CDK

Terraform

Lambda

DynamoDB

EventBridge

API Gateway

React

Descripción del empleo

Oowlish Colombia is seeking a Senior Amazon Connect Engineer to design enterprise contact center solutions, serverless architectures, and AI-powered interactions for global clients. You will own end-to-end development from contact flows to AI agents, collaborating with cross‑functional teams and delivering scalable cloud-native systems using AWS services.

A strong background in TypeScript/Node.js, Python, and React is required, with excellent English communication and remote collaboration