Sea Logistics Customer Care Specialist

Kuehne+Nagel; Sur; Híbrido; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Work in Cali at Carvajal Santa Monica

Descripción de la vacante

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist (import inhouse) to strengthen relationships with customers and coordinate with OCC and back-office teams to ensure timely shipments. You will respond to inquiries, track maritime operations, and provide accurate information while updating databases.

The ideal candidate has 1–2 years in Customer Service within freight/logistics, knowledge of international trade, and familiarity with export/import processes.

Formación

• Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
• Approximately 1–2 years of experience in Customer Service / Customer Care.
• Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.

Responsabilidades

• Build and strengthen the relationship with customers throughout Sea Logistics operations.
• Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
• Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
• Maintain close communication and coordination with the OCC at Kuehne+Nagel.
• Coordinate customer requirements with the operational back-office to ensure correct execution of shipments.

Conocimientos

International Trade

Logistics

Business Administration

Customer Service

Freight Forwarding

Maritime Logistics

Export Operations

Import Operations

Financial Management

Educación

International Trade / Logistics / Business Administration

Descripción del empleo

As a Sea Logistics Customer Care Specialist, import (inhouse), you will be responsible for building strong relationships with customers, understanding their needs and ensuring effective coordination with the operational teams to provide timely and high-quality solutions throughout their maritime shipments.

How you create impact

Manage and strengthen the relationship with customers throughout their Sea Logistics operations. Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses. Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations. Maintain close communication and coordination with the (OCC) at Kuehne+Nagel. Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments. Follow up on operational and financial information related to customer shipments. Review, validate and update information in databases.

• Manage and strengthen the relationship with customers throughout their Sea Logistics operations.
• Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
• Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
• Maintain close communication and coordination with the (OCC) at Kuehne+Nagel.
• Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments.
• Follow up on operational and financial information related to customer shipments.
• Review, validate and update information in databases.

What we would like you to bring

Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields. Approximately 1–2 years of experience in Customer Service / Customer Care. Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments. Knowledge of International Trade and maritime logistics operations. Experience in customer-facing roles, managing requests, inquiries and operational follow-up. Experience in export operations is highly desirable; import experience can also be considered. Knowledge of the financial management of shipments.

• Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
• Approximately 1–2 years of experience in Customer Service / Customer Care.
• Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.
• Knowledge of International Trade and maritime logistics operations.
• Experience in customer-facing roles, managing requests, inquiries and operational follow-up.
• Experience in export operations is highly desirable; import experience can also be considered.
• Knowledge of the financial management of shipments.

What's in it for you

Hybrid work model Monday to Friday schedule Occasional Saturday availability according to operational requirements. Work in Cali , at the Carvajal Santa Mónica complex , next to Chipichape Shopping Center. Opportunity to develop your career within a global organization and strengthen your experience in Sea Logistics and Customer Care.

• Monday to Friday schedule
• Occasional Saturday availability according to operational requirements.
• Work in Cali, at the Carvajal Santa Mónica complex, next to Chipichape Shopping Center.
• Opportunity to develop your career within a global organization and strengthen your experience in Sea Logistics and Customer Care.