Sea Logistics Customer Care Specialist

Kuehne+Nagel; Pereira; Híbrido; COP 18.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work schedule

Descripción de la vacante

Kuehne+Nagel in Pereira is seeking a logistics professional to coordinate ocean imports and exports, ensuring on-time delivery and proactive issue resolution. You will liaise with customers and internal teams to keep shipments on track and maintain high service standards.

Qualified candidates bring hands-on experience in ocean freight and solid knowledge of international forwarding. A hybrid work setup is offered to balance office collaboration with remote work.

Formación

• Education in International Business, Foreign Trade or a related field.
• Hands-on experience coordinating ocean imports and exports.
• Knowledge of shipping lines and international freight forwarding processes.
• Intermediate English for written communication with overseas teams.
• Proactive problem solver with ownership of customer needs.
• Strong organizational skills and aptitude for digital tools.

Responsabilidades

• Coordinate ocean import and export shipments from initial instructions through delivery.
• Keep customers informed about shipment progress, changes and next steps.
• Work with internal teams and shipping lines to resolve operational issues.
• Anticipate delays and take action to maintain reliable service.
• Keep shipment details and customer requirements accurate in systems.
• Support lasting customer relationships through attentive service.
• Assist onboarding and SOP implementation to help meet KPIs.

Conocimientos

Ocean imports/exports coordination

English communication

Logistics coordination

Educación

International Business / Foreign Trade

Descripción del empleo

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Help our customers keep their ocean shipments moving. You'll coordinate imports and exports, work closely with customers and internal teams, and resolve issues with clear communication and proactive support.

How you create impact

• Coordinate ocean import and export shipments from initial instructions through delivery.
• Keep customers informed about shipment progress, changes and next steps.
• Work with internal teams and shipping lines to resolve operational issues.
• Anticipate potential delays and take action to support reliable service.
• Keep shipment details and customer requirements accurate in our systems.
• Support lasting customer relationships through consistent, attentive service.
• Support customer onboarding, help implement standard operating procedures (SOPs), and help meet KPI targets.

What we would like you to bring

• Education in International Business, Foreign Trade or a related field.
• Hands-on experience coordinating ocean imports and exports.
• Knowledge of shipping lines and international freight forwarding processes.
• Intermediate English, especially for written communication with overseas teams.
• A proactive approach to solving problems and taking ownership of customer needs.
• Strong organization skills and confidence learning digital tools.

What's in it for you

• A hybrid arrangement with 3 office days and 2 days working from home.
• Training on our internal systems and operational processes.
• Collaboration with local colleagues and international teams.
• The opportunity to manage established customer accounts and build lasting relationships.
• Practical experience that strengthens your ocean logistics and customer service skills.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.