Multimodal Customer Care Logistics Specialist- 4PL

Kuehne Nagel; Bogotá; On-site; COP 33,480,000 - 61,380,000; Full time

Job summary

Kuehne+Nagel in Bogotá is hiring an Operations Specialist to coordinate customer orders and shipments within the Bogota LCC, ensuring visibility and timely responses to inquiries and issues.

You will drive service excellence, work cross-functionally with IT, procurement and quality teams, and contribute to productivity and customer satisfaction through data-driven improvements.

Qualifications

• Bachelor's degree in International Business or related field.
• 3+ years of experience in air, sea or road transport.
• Desirable experience in a 4PL model and in operational planning and customer service.
• Advanced English.
• Ability to support root cause analysis and operational improvements.

Responsibilities

• Coordinate and plan customer orders/shipments according to the account scope and respond to visibility inquiries and complaints.
• Ensure customer satisfaction and support business growth, productivity, and cross-functional collaboration.
• Manage Ops Specialist activities within the Bogota LCC under direct-line supervision of Ops Supervisors.
• Execute SOPs and Work Instructions while upholding service levels for new and existing clients.
• Represent KN in meetings and audits, and participate in customer visits and internal/external reviews.
• Identify opportunities to increase productivity using analytical tools for root cause analysis and issue discovery.

Skills

Advanced English

Education

Bachelor's degree in International Business

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The primary purpose of this position (Ops Specialists) is to coordinate and plan the customer orders / shipments accordingly to the agreed upon account scope, in addition, to all the customer inquiries regarding visibility and status of the shipments along with complaints and ad hoc requests. The role ensures the enabling of acceptable customer satisfaction, business growth, productivity improvement and collaboration across the different business involved parties.

How you create impact

• Manage activities related to the Ops Specialist function within the Bogota LCC; Accomplished by direct-line management of Ops Supervisors.
• SOP (Standard Operations Procedure) and WI (Work Instruction) execution, observing and maintaining the customer service and service level agreements for all new and existing clients.
• Represent KN in meetings and conference calls, including service demonstrations during customer visits and internal and/or external audits.
• Manage and solve medium and high business issues with involved parties such as IT, procurement, quality or regional/ global LCCs at management level.
• Quality audits related to general and client-specific quality programs, including GxP.
• Identification of opportunity areas to increase operational productivity, in collaboration with Ops Manager and LPO’s, using advanced analytical tools for Root Cause Analysis and issue discovery
• Understand the current operational landscape within KN IL and utilize lessons-learned to continuously assist in future customer implementations

What we would like you to bring

• Bachelors University degree in International Business or related careers.
• Proven experience of any of the three transportation models (Air, Sea, Road). At least 3 years.
• Desirable Experience within the 4PL model and Operational Planning and Customer Service background.
• English skills advanced.
• Ability to support root cause analysis and operational improvements.

What's in it for you

Are you ready to drive logistics excellence at the heart of global supply chain operations? As an Operations Specialist, you'll be the key link between customer satisfaction and operational precision.

If you're a proactive professional with a background in international business, intermediate English skills, and a passion for logistics, this is your chance to shape the future of integrated logistics solutions.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.