Sea Logistics Customer Care Specialist

Kuehne Nagel; Bogotá ciudad; On-site; COP 6,000,000 - 9,000,000; Full time

Benefits offered by this job

Employee benefits

Professional development

Global team

Job summary

Kuehne+Nagel is hiring a Sea Logistics Customer Care Specialist in Bogotá to be a key contact for international customers. You will combine logistics expertise with a customer-focused approach to ensure smooth operations and lasting relationships across imports, exports, and shipments.

Join a global team and help deliver exceptional experiences to customers while driving process improvements and adoption of KN digital tools. Strong English and stakeholder management are essential.

Qualifications

• Degree or background in International Business, Foreign Trade, Logistics, or related fields.
• 2+ years in international logistics, foreign trade, freight forwarding, customer service, or supply chain.
• Experience in import operations.
• Experience in customer service and CRM.
• Knowledge of international logistics processes and shipment follow-up.
• Strong communication, organization, and follow-up skills.
• Leadership mindset with autonomy, proactivity, and ownership.
• Ability to manage multiple requests in a dynamic environment.
• Intermediate-advanced English and strong stakeholder management.

Responsibilities

• Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
• Build and strengthen operational relationships with customers through proactive communication and regular follow-up.
• Provide timely and accurate information regarding import operations and shipment status.
• Manage customer requests and ensure timely follow-up of cases and operational requirements.
• Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.
• Monitor shipment exceptions and identify opportunities for process improvement.
• Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.
• Maintain accurate and updated customer and operational information in the relevant systems.
• Follow up on customer requirements, potential risks, and outstanding issues to ensure operational continuity.
• Contribute to customer retention, reactivation, and the overall profitability of assigned accounts.

Skills

International logistics

Customer service

Import operations

Shipment follow-up

Stakeholder management

Education

Bachelor's degree in International Business

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, we believe logistics is more than moving goods — it’s about creating connections, building trust, and delivering exceptional experiences to our customers around the world.

At Kuehne+Nagel, we believe logistics is more than moving goods — it’s about creating connections, building trust, and delivering exceptional experiences to our customers around the world.

As a Sea Logistics Customer Care Specialist, you will be a key point of contact for our customers, combining your logistics expertise with a strong customer-oriented approach to ensure smooth operations and lasting relationships.

If you are experienced in international logistics, imports, customer service, and freight forwarding, and you enjoy taking ownership and creating impact, this could be your next career opportunity.

How you create impact

• Manage and support a portfolio of customers, ensuring a high level of service, satisfaction, and engagement.
• Build and strengthen operational relationships with customers through proactive communication and regular follow-up.
• Provide timely and accurate information regarding import operations and shipment status.
• Manage customer requests and ensure timely follow-up of cases and operational requirements.
• Work closely with internal teams, including Operational Care and Commercial teams, to provide effective solutions to customer needs.
• Monitor shipment exceptions and identify opportunities for process improvement.
• Support customers in the use of KN applications and digital tools, encouraging greater automation and efficiency.
• Maintain accurate and updated customer and operational information in the relevant systems.
• Follow up on customer requirements, potential risks, and outstanding issues to ensure operational continuity.
• Contribute to customer retention, reactivation, and the overall profitability of assigned accounts.

What we would like you to bring

• Professional degree or relevant background in International Business, Foreign Trade, Logistics, Supply Chain, or related fields.
• Minimum 2 years of experience in international logistics, foreign trade, freight forwarding, customer service, or supply chain.
• Experience in import operations.
• Experience in customer service and customer relationship management.
• Knowledge of international logistics processes and shipment follow-up.
• Strong communication, organization, and follow-up skills.
• A leadership mindset, with autonomy, proactivity, and ownership.
• Ability to manage multiple requests and priorities in a dynamic environment.
• Intermediate-advanced / conversational English, with the ability to confidently maintain a conversation.
• Customer-oriented mindset and strong stakeholder management skills.

What's in it for you

• Be part of a global logistics company and an international team.
• Develop your career within the Sea Logistics business.
• Work in a dynamic environment where customer experience and operational excellence are key.
• Opportunities to strengthen your expertise in international logistics, imports, customer care, and supply chain.
• Access to Kuehne+Nagel employee benefits and professional development opportunities.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.