Hybrid Sea Logistics Customer Care Specialist – Cali

Kuehne+Nagel; Sur; Hybrid; COP 22,320,000 - 35,712,000; Full time

Benefits offered by this job

Hybrid work model

Work in Cali at Carvajal Santa Monica

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist (import inhouse) to strengthen relationships with customers and coordinate with OCC and back-office teams to ensure timely shipments. You will respond to inquiries, track maritime operations, and provide accurate information while updating databases.

The ideal candidate has 1–2 years in Customer Service within freight/logistics, knowledge of international trade, and familiarity with export/import processes.

Qualifications

• Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
• Approximately 1–2 years of experience in Customer Service / Customer Care.
• Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.

Responsibilities

• Build and strengthen the relationship with customers throughout Sea Logistics operations.
• Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
• Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
• Maintain close communication and coordination with the OCC at Kuehne+Nagel.
• Coordinate customer requirements with the operational back-office to ensure correct execution of shipments.

Skills

International Trade

Logistics

Business Administration

Customer Service

Freight Forwarding

Maritime Logistics

Export Operations

Import Operations

Financial Management

Education

International Trade / Logistics / Business Administration

Job description

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist (import inhouse) to strengthen relationships with customers and coordinate with OCC and back-office teams to ensure timely shipments. You will respond to inquiries, track maritime operations, and provide accurate information while updating databases.

The ideal candidate has 1–2 years in Customer Service within freight/logistics, knowledge of international trade, and familiarity with export/import processes.