Sales Team Leader / Sdr Team Lead

Stratifyiq; Bogotá; A distancia; COP 133.904.000 - 267.807.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time remote work

Flexible PTO

Career advancement

Learning and development support

Descripción de la vacante

StratifyIQ is seeking a seasoned Sales Team Leader to guide a remote team serving the US market. The role is hands-on, emphasizing coaching, performance improvement, and high-quality customer interactions across all stages of the sales process.

You will monitor metrics, optimize workflows, and drive productivity while maintaining strong communication with leadership and stakeholders. This full-time remote position offers growth opportunities and ongoing professional development.

Formación

• Proven experience leading or supervising sales or customer service teams.
• Strong coaching, communication, and people management skills.
• Experience managing sales KPIs, quotas, and performance reports.
• Familiarity with CRM platforms, sales dialers, and communication tools.
• Excellent written and spoken English, suitable for coaching US customers.

Responsabilidades

• Lead, motivate, and coach a remote sales team to achieve targets.
• Conduct one-on-one meetings, performance reviews, and coaching sessions.
• Monitor productivity, attendance, and KPIs; foster accountability.
• Support onboarding, training, and ongoing development for team members.
• Oversee lead management, follow-ups, pipeline performance, and reporting.
• Refine sales scripts, workflows, and CRM usage; improve processes.
• Collaborate with management to improve sales strategies and efficiency.

Conocimientos

Team leadership

Coaching

Performance management

CRM knowledge

English communication

Herramientas

CRM software

Sales dialers

Communication tools

Descripción del empleo

Full-Time - Independent Contractor | Remote | Serving the US Market

StratifyIQ is seeking an experienced Sales Team Leader to lead and develop a remote team of sales development representatives serving the US market. This is a hands-on leadership role for someone who enjoys coaching people, improving sales performance, and ensuring that every customer interaction reflects a high standard of quality. The successful candidate will oversee daily operations, monitor performance, and refine sales processes to improve productivity, conversion rates, and customer satisfaction.

Key Responsibilities

Team Leadership and Development

• Lead, motivate, and coach a remote sales team to achieve individual and team targets.
• Conduct regular one-on-one meetings, performance reviews, and call coaching sessions.
• Monitor productivity, attendance, and key performance indicators while fostering accountability and collaboration.
• Support onboarding, training, and ongoing professional development for team members.

Sales and Customer Service Operations

• Monitor sales activities, lead management, follow-ups, conversion rates, and pipeline performance.
• Identify performance gaps and implement practical strategies to improve sales results.
• Ensure high-quality customer interactions and manage escalations effectively.
• Optimize sales scripts, workflows, CRM usage, and reporting processes.
• Collaborate with management to improve sales strategies and operational efficiency.

Qualifications

• Proven experience leading or supervising sales or customer service teams.
• Strong coaching, communication, and people management skills.
• Experience managing sales KPIs, quotas, and performance reports.
• Solid knowledge of sales processes, lead management, objection handling, and customer relationship management.
• Familiarity with CRM platforms, sales dialers, and communication tools.
• Excellent written and spoken English, suitable for coaching representatives and reviewing calls with US customers and prospects.
• Ability to manage and motivate a remote team in a results-driven environment.

What Success Looks Like

• The team consistently meets sales targets and improves conversion rates.
• Team productivity and individual performance improve over time through structured coaching.
• Customer satisfaction and call quality remain high.
• Lead follow-up and pipeline management are timely, accurate, and consistent.
• Team engagement, retention, and development are strong.

Work Environment

This role is fully remote and suited to a leader who can balance team management with direct involvement in day-to-day sales and customer service activities. The successful candidate will help build a motivated, accountable, and results-driven team while continuously improving its processes and performance.

What We Offer

• Full-time remote work
• Flexible paid time off
• Opportunities for career advancement
• Ongoing learning and professional development support

Who We're Looking For

We are looking for a results-driven leader who is coachable, resilient, and passionate about developing others. You should enjoy working alongside your team, giving practical feedback, and turning performance data into actionable improvements. If you are an experienced sales or customer service professional ready to take ownership of a team's performance within a growing organization, this role offers the opportunity to make a measurable impact.