Client Success & Logistics Performance Lead

DHL Global Forwarding; Bogotá; On-site; COP 25,000,000 - 40,000,000; Full time

Job summary

DHL Global Forwarding in Bogotá seeks a proactive professional to manage a portfolio of clients, maintain strong relationships, and coordinate cross-functional teams to meet KPIs and service levels.

You will prepare performance reports for stakeholders, drive process improvements, and act as the primary contact for escalations, ensuring timely resolutions and smooth end-to-end shipments. Fluency in English and strong MS Office skills are required.

Qualifications

• Minimum 2 years in logistics processes.
• Fluent English communication (verbal and written).
• Strong customer service and stakeholder management.
• Experience creating reports and dashboards.

Responsibilities

• Develop strong client relationships through timely, accurate communications.
• Review client KPIs and service agreements; ensure targets are met.
• Prepare performance reports for stakeholders and deliver insights.
• Lead or participate in customer reviews (QBR/MBR) and drive improvements.

Skills

English (B2–C1)

Client services

MS Office

Communication skills

Teamwork and autonomy

Education

Industrial Engineering

International Business

Tools

Microsoft Office Suite

Job description

DHL Global Forwarding in Bogotá seeks a proactive professional to manage a portfolio of clients, maintain strong relationships, and coordinate cross-functional teams to meet KPIs and service levels.

You will prepare performance reports for stakeholders, drive process improvements, and act as the primary contact for escalations, ensuring timely resolutions and smooth end-to-end shipments. Fluency in English and strong MS Office skills are required.