Account Manager

Core Logistics; Perímetro Urbano Barranquilla; Presencial; COP 181.951.000 - 297.737.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mon-Fri work schedule

Permanent contract

Aligned with US calendar

WFH after 1 year (1 day/wk)

Descripción de la vacante

Core Logistics is seeking an Account Manager to coordinate internal operations with external customers and oversee shipment performance. You will ensure on-time pickups, manage margins, and uphold service levels while maintaining strong communication with all parties involved.

This role emphasizes proactive problem solving, escalation handling, and ownership of the shipment lifecycle, from tendering to billing, in a fast-paced logistics environment.

Formación

• Bachelor’s degree or equivalent work experience.
• 3+ years of logistics operations experience in a freight brokerage.
• Experience with open deck and specialized full truckload operations preferred.
• Strong communication, organization, and relationship-building skills.
• Entrepreneurial mindset with growth-driven attitude.

Responsabilidades

• Coordinate loads and ensure margins, on-time pickup/delivery, and SLAs.
• Initiate conversations with customers, shippers, and consignees to deliver service and opportunities.
• Act as first point of escalation for issues and resolve client concerns.
• Own shipments through their lifecycle from tender to billing.
• Ensure customers have tracking links, proactive updates, and complete paperwork.

Conocimientos

Logistics operations

Freight brokerage experience

Strong communication

Relationship building

Entrepreneurial mindset

Teamwork & collaboration

Creative thinking

Educación

Bachelor’s degree or equivalent work experience

Herramientas

TMS software

Descripción del empleo

Location: Barranquilla, Bogota or Medellin

On- site

Role Description

As an Account Manager, you will coordinate internal operations teams and external customers to facilitate the movement and completion of individual shipments. You are accountable for the performance of all assigned shipments and managing communication between operations, shippers, consignees, and customers. This role combines focused operational oversight and outstanding communication to deliver excellent customer service.

Who we are:

Core Logistics is a dynamic and rapidly expanding organization which specializes in delivering Freight Transportation Solutions and Logistics Support across the United States, Mexico & Canada. Grounded in seven core values; Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency, Core prioritizes the success of its clients and team members. Embracing the ethos of \"All Owns All,\" \"Let No Team Member Fail,\" and \"Integrity Before Profit,\" Core fosters a culture of unwavering commitment to excellence.

Main Responsibilities

Manage individual loads to meet customer account plan metrics, including margin management, on-time pickup/delivery, and service level agreements.

Initiate all necessary customer, shipper, and consignee conversations to deliver superior customer service and conduct strategic arbitrage on every load.

Act as the first point of escalation for issues and use strong problem-solving skills to resolve client concerns.

Ownership of shipments through the life cycle of the load.

Accept tenders, build, and post loads.

Set max buy rates and approve carrier sales offers.

Ensure customers have TMS tracking links, proactive updates, and all paperwork on every shipment.

Properly hand off shipments that are ready for billing to the accounting team.

Requirements

Bachelor’s Degree or equivalent work experience.

Ability to communicate, present and influence credibly and effectively at all levels.

Minimum 3 years of logistics operations experience in a freight brokerage. Experience with open deck and specialized full truckload operations preferred.

Self-motivated professional with outstanding organization, communication & relationship building skills.

Sense of urgency, entrepreneurial spirit, and a passion for driving business growth.

Predisposition for succeeding within a corporate culture driven by teamwork and collaboration.

Ability to think creatively and adapt to evolving market dynamics.

Incentives:

Work schedule: Monday through Friday. Flexibility and availability based on business needs are required.

Permanent contract

Aligned with the US calendar

WFH policy: 1 day per week from home after 1 year of tenure with the company.

Incentive program Bonus bracket

2 weeks paid vacation annually

Supportive and collaborative team environment.