Sales Administrator (Remote)

Skala; Colombia; Remote; COP 42,000,000 - 65,000,000; Full time

Job summary

Skala is seeking a highly organized Sales Administrator to ensure seamless order management, on-time deliveries, and an outstanding customer experience. This role is 100% remote and requires strong Excel skills and professional English.

You will coordinate with customers, production, and suppliers to manage the full order-to-cash process, keep accurate records, and ensure billing and shipping documentation are complete. A high school diploma is expected; a bachelor’s degree is a plus.

Qualifications

• Experience in Sales Administration, Order Management or Customer Service is a plus.
• Mandatory English proficiency at B2 level or above.
• Advanced proficiency in Microsoft Excel and MS Office.

Responsibilities

• Coordinate with customers, production teams and suppliers to ensure timely equipment deliveries.
• Manage the entire order fulfillment process from purchase orders to shipping coordination and delivery follow-up.
• Maintain accurate order records and ensure billing, shipping and special customer requirements are documented.
• Coordinate with purchasing, inventory, production, billing and logistics for smooth operations.
• Keep customers informed about order status, timelines, invoices and shipping documentation.
• Follow up on customer payments, deposits and outstanding balances in line with payment terms.
• Coordinate inspections, certifications and import/export documentation as needed.
• Confirm successful delivery and ensure customer satisfaction.

Job description

Are you highly organized, detail-oriented, and passionate about sales operations and customer service? Join our team as a Sales Administrator and play a key role in ensuring seamless order management, timely deliveries, and an outstanding customer experience.

Work Modality: 100% Remote

English Level: B2 – MANDATORY

Key Responsibilities

• Coordinate with customers, production teams, and suppliers to ensure timely equipment deliveries.
• Manage the entire order fulfillment process, from purchase order requests and order confirmations to shipping coordination and delivery follow-up.
• Maintain accurate order records and ensure all billing, shipping, and special customer requirements are properly documented.
• Coordinate with purchasing, inventory, production, billing, and logistics teams to ensure smooth operations.
• Keep customers informed about order status, delivery timelines, invoices, and shipping documentation.
• Follow up on customer payments, deposits, and outstanding balances, ensuring compliance with payment terms.
• Coordinate special requirements, including inspections, certifications, and import/export documentation.
• Confirm successful delivery and customer satisfaction.

Requirements

• Proven experience in Sales Administration, Order Management, Customer Service, or a related role is a plus.
• Mandatory English proficiency at B2 level or above.
• Advanced proficiency in Microsoft Excel and strong knowledge of MS Office.
• Excellent organizational skills, attention to detail, and accuracy.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong teamwork and interpersonal skills.
• High school diploma or equivalent; a bachelor's degree is a plus.
• Familiarity with sales processes, order fulfillment, invoicing, and logistics is desirable.

Are you ready to take the next step in your career?

If you are proactive, organized, and eager to contribute to a dynamic team, we want to hear from you!