Sales Operations Assistant

Cherry Assistant; Colombia; Remote; COP 564,814,611 - 1,088,700,627; Full time

Benefits offered by this job

Annual raises

Bonuses

Paid Time Off

Flexible working hours

Supportive work environment

Job summary

A fast-growing company in the cleaning services industry is seeking a Sales & Operations Virtual Assistant. In this Full-Time remote role, you will manage bookings and logistics while providing excellent customer service. The ideal candidate has over 2 years of experience in customer service, is highly organized, and can thrive in a fast-paced environment. You will be responsible for answering inbound communications, coordinating schedules, and supporting hiring workflows. The position offers competitive pay and opportunities for career advancement.

Qualifications

• 2+ years of experience in customer service, inside sales, dispatching, or operations (ideally within home services).
• Proven ability to handle high-volume inbound calls and convert inquiries into bookings.
• Experience coordinating schedules and managing time-sensitive logistics calmly.
• Strong organization, attention to detail, and comfort with spreadsheets/metrics.
• Reliability to work during U.S. Eastern Time business hours in a remote setting.

Responsibilities

• Answer inbound calls/messages, qualify leads, and book services using provided scripts.
• Coordinate schedules and dispatch cleaners, handling day-of logistics.
• Manage customer communications via phone, SMS, and email.
• Maintain accurate records in CRM/scheduling tools and produce reports.
• Support hiring workflows by posting ads and assisting with onboarding documentation.
• Create and update SOPs and process improvements.

Job description

We are hiring a Sales & Operations Virtual Assistant for a small, fast-growing company in the cleaning services industry. This is a Full-Time remote role for a United States based company. This role is ideal for someone who is personable, proactive, highly organized, and possesses a positive, owner-like mindset to manage bookings and logistics.

Key Responsibilities

• Answer inbound calls/messages, qualify leads, and book services using provided scripts and pricing guidelines.
• Coordinate schedules and dispatch cleaners, handling day-of logistics such as property access and real-time issue resolution.
• Manage customer communications via phone, SMS, and email; process reschedules and service adjustments professionally.
• Maintain accurate records in CRM/scheduling tools, track job status and KPIs, and produce daily/weekly reports.
• Support hiring workflows by posting ads, pre-screening applicants, and assisting with onboarding documentation.
• Create and update SOPs, checklists, and templates to improve operational efficiency.
• Collaborate with the founder to recommend process improvements and ensure a high-quality experience for clients and cleaners.

Required Qualifications

• 2+ years of experience in customer service, inside sales, dispatching, or operations (ideally within home services).
• Proven ability to handle high-volume inbound calls and convert inquiries into bookings.
• Experience coordinating schedules and managing time-sensitive logistics calmly.
• Strong organization, attention to detail, and comfort with spreadsheets/metrics.
• Reliability to work during U.S. Eastern Time business hours in a remote setting.

Preferred Qualifications

• Prior experience in the cleaning or home services industry (e.g., maid service, maintenance).
• Experience with recruiting/onboarding administration and SOP documentation.

Required Skills & Tools

• CRM/Communications: GoHighLevel and OpenPhone (or comparable tools).
• Productivity: Google Workspace (Docs, Sheets, Drive) and Slack.

Schedule & Pay

• Full-Time position; 9:00 AM – 5:00 PM US Eastern Time (EST).
• This is a fully remote job for a United States based company.
• Pay ranges from 13 800 MXN - 26 600 MXN ($1000-$1500 USD), depending on experience and skill
• Annual raises, bonuses, confirmed holidays, PTO, and clear growth potential as the team scales.

System Requirements

• Internet speed of at least 20 Mbps.
• Computer with a 2.4 GHz processor or higher.
• 8 GB of RAM or higher.
• Windows 10 or newer, or Mac OS X 10.10 or newer.
• HD 720p webcam.
• Headset with a microphone.
• Competitive pay rates.
• The company provides a US phone number and business email address.
• Enjoy the flexibility of working remotely, from home or any location of your choice.
• Eliminating commute time.
• Consistent work with the same clients, fostering long-term professional relationships.
• Opportunities for career advancement and direct collaboration with the company founder.
• Stable work hours and consistent pay.
• A supportive and inclusive work environment that values diversity and individual growth.

If you are a detail-oriented professional who thrives in a fast-paced environment and is ready to help a growing business excel, we would love to hear from you. Apply today to join our team!