Booking Specialist

Travel with Jess-Costa Rica; Medellín; A distancia; COP 16.740.000 - 26.784.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding and training provided

Continuing education opportunities

Access to professional resources and系统

Descripción de la vacante

Travel with Jess-Costa Rica is seeking a friendly and organized reservations specialist to support clients remotely from Medellín. You will handle inquiries, gather preferences, research options, and assist with bookings and confirmations to ensure a positive client experience.

Ideal candidates are detail-oriented, reliable, and comfortable using online platforms. Onboarding and ongoing training are provided to help you succeed in a professional travel environment.

Formación

• Excellent verbal and written communication.
• Customer-focused attitude with professional demeanor.
• Strong organizational skills and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional demeanor.
• Previous experience in customer service, reservations, or hospitality is helpful but not required.

Responsabilidades

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely updates.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Conocimientos

Strong communication

Customer-focused

Organized

Computer proficiency

Research skills

Reliable

Hospitality experience (helpful)

Descripción del empleo

We are seeking a friendly and organized person.

Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.

This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.

Responsibilities

• Respond to client inquiries and reservation requests.
• Gather information regarding client needs and preferences.
• Research available options and services.
• Assist with reservations and confirmations.
• Provide accurate information and timely update.
• Review reservation details and documentation.
• Assist with changes and special requests.
• Follow up on outstanding requests.
• Communicate with service providers when needed.
• Maintain professional customer service standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Excellent organization and attention to detail.
• Comfortable using computers and online platforms.
• Ability to research and organize information.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Position Highlights

• Onboarding and training provided.
• Continuing education opportunities.
• Access to professional resources and systems.